Customer Experience & Loyalty Manager/in (80-100%) — nishcom
- Location
- Langenthal
- Contract
- Full-time
- Posted
- 16 days ago
Full description
Your tasks You do not want to simply move customers to the next click, but to inspire them for brands in the long term? You enjoy working with data, have a sense of communities and want to build and shape a new loyalty program right from the start? Then you are exactly right at nishcom AG! We operate successful niche online shops in the fields of agriculture, horse racing, fishing and hunting. Our customers burn for their hobby or profession and we want to use this enthusiasm to build real customer relationships. We are currently introducing a modern loyalty program: The tool is ready, now it is about creating added value for our community and making our shops tangible.
- Contribute to the Loyalty Program: You bring in ideas for rewards, mechanics and campaigns and help to roll out and develop the new Loyalty Program step by step.
- Platform & implementation: You are the interface to our loyalty provider, maintain content and actions directly in the tool and implement operational measures independently.
- Understand customer insights: Based on customer data and purchasing behavior, you will recognize patterns and develop suitable offers and promotions together with the marketing team.
- Community & Engagement: You create formats, added value and actions that address the interests of our target groups – from passionate anglers to horse owners.
- Measure and test success: You keep an eye on the most important indicators, try out new approaches and constantly learn what is best received.
- Put on customer glasses: You collect customer feedback and experience from our shops and actively bring these ideas to the respective teams.
Your profile
- Experience & background: You have completed an education or study (e.g. marketing, communication, business, e-commerce) or bring your first practical experience in the field of CRM, online marketing, customer experience or e-commerce.
- Affinity to data & tools: You are not afraid of digital tools, you are interested in marketing automation and you enjoy deriving insights from numbers.
- Maker mentality: You like to tackle yourself, bring your own ideas and work in a solution-oriented and structured way.
- Communication strength: You speak and write German very well. Knowledge of French is a nice plus.
- Interest in our topics: You ideally have a flair for or touch points with agriculture, equestrian sports, hunting or fishing (not a must, but helpful).
Why us?
- Design space with budget and decision-making competence.
- The opportunity to actively shape our new loyalty program and build our communities.
- Direct line to Head of Marketing and short decision paths.
- Flexible working hours, home office possibilities and 25 holiday days.
- Attractive personal discounts on our entire range.
- Dogs welcome to the office.
Sounds like you? Then we look forward to your application – show us who you are and why you want to help shape customer loyalty at nishcom!
Questions about this listing
What salary does nishcom offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Langenthal is CHF 94'500 - 143'000 gross per year — an estimate, not a figure communicated by nishcom. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does nishcom offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with nishcom during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Bern's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at nishcom?
Use the "Apply now" button on this page — it links directly to nishcom's original listing at nishcom.jobs.personio.de, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
