Customer Advisor in the SRG Customer Center — SRG SSR
CHF 68'500 - 104'000
SRG SSR · Bern (BE)
- Location
- Bern
- Contract
- full-time
- Posted
- 22 days ago
SalaryCHF 68'500 - 104'000
Role overview
This is your contribution In the SRG Customer Center team, you will engage in the following topics:
Written processing of customer inquiries through various channels
Managing and assisting incoming customer calls
- This is your contribution In the SRG Customer Center team, you will engage in the following topics:
- Written processing of customer inquiries through various channels
- Completed commercial training or similar
- Extensive experience in customer centers, customer dialogue, and customer consulting
Key requirements
- Completed commercial training or similar
- Extensive experience in customer centers, customer dialogue, and customer consulting
- Negotiation and style security in German and French; additional Italian language skills are an advantage
- High quality awareness, personal responsibility, and a flair for teamwork
- Strong technical interest, particularly in reception technology and digital media Experience with CRM and ERP systems
Contacts
- Your workplace is Zurich - home office is possible Any questions? about the application process Silvia Flück Partner HR central areas Phone +41 58 136 11 02 Accessibility Services (AS) enables barrier-free access to SRG media and thus makes a concrete contribution to social participation in Switzerland.
- The department also includes the technical customer center SRG as a central point of contact for reception, access, and service topics, as well as concerns regarding digital offerings.
- With competent advice, reliable processing, and a clear focus on user needs, the team contributes to a professional customer dialogue at SRG.
Additional details
- Providing information and general information in the area What excites us about you
