Mitarbeiter:in Chargeback — PostFinance
- Location
- Bern
- Contract
- Full-time
- Posted
- 37 days ago
Full description
As an employee in chargeback, you ensure efficient and compliant handling of the entire chargeback process in accordance with the requirements of the international schemes. This protects our customers, ensures the integrity of payment transactions and prevents financial damage. With your careful analysis and sense of responsibility, you are an important part of our security and service chain. This way you increase confidence in our card solutions every day.
You can do that.
- You will perform the entire chargeback process, meeting deadlines and Mastercard® form requirements
- You analyze complaints precisely, find efficient and customer-oriented solutions and decide on the initiating recovery
- You will process written and telephone inquiries as well as complaints from cardholders: inside, partners and internal and external bodies
- You compile the case-relevant documents, forward them to partner organisations and record the individual steps in the recovery process
- You make sure that customers are always informed about the status of their complaint – in German, Italian and English
- You recognize special cases such as government requests or complex complaints and treat them professionally
- You immediately inform the Fraud Prevention team in the event of suspicious transactions and support you in taking necessary measures
- You actively contribute your ideas and support the further development of our processes and processes
You bring that with you
- Commercial or comparable vocational training completed
- Experience in chargeback, card service (issuing) and payment transactions
- knowledge of Italian at native level, stylish knowledge of English and good knowledge of German
- Additional language skills are beneficial
- Ability to communicate clearly, empathetically and professionally, even in challenging situations
- Structured, accurate and independent working methods as well as enjoying the analysis of complex cases and finding solutions
- Strong sense of responsibility and ability to maintain calm and overview in hectic moments
- Secure use of MS Office and digital tools as well as openness to new technologies
- Service-oriented mindset in dealing with customers: internal and external partners
Questions about this listing
What salary does PostFinance offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Bern is CHF 68'500 - 104'000 gross per year — an estimate, not a figure communicated by PostFinance. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does PostFinance offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with PostFinance during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at PostFinance?
Use the "Apply now" button on this page — it links directly to PostFinance's original listing at jobs.postfinance.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
