Teamleiter:in Frontdesk Finanzen — FFS Officine (Ferrovie Federali)

Full description

Team leader: in Frontdesk Finance 60-100% | SBB - - - - - - Move Switzerland with us. Team Leader: in Frontdesk Finance Bern, 01.01.2027 or by agreement, 60-100 % Apply now

You can look forward to that.

Do you want to lead people, develop services and take responsibility? Then the ideal opportunity awaits you with us, together with a motivated team, to actively shape the future of our front desk finance. Together with your team, you ensure first level support for our customers and partners in all accounting matters. A young, committed and competent team awaits you, who will work hard to ensure the operational operation of our front desk. You get a lot of room for manoeuvre to actively shape day-to-day business and sustainably drive the further development of the team and our services. You can count on the support of the entire organization and the expertise of experienced colleagues. You can move that.

• You assume the personnel and professional responsibility for the operational operation of our front desk and ensure a high quality of service.
• Together with your peers, you optimize the entire service delivery process in the shared service organization finance.
• You control your team based on key figures and business objectives and derive concrete improvement measures from them.
• You identify optimization and automation potential and actively drive their implementation in close cooperation with internal and external partners.
• As a modern leader, you coach, promote and develop your team (around 12 full-time positions) and create an environment where people can take responsibility and develop their potential.
• You will further establish the culture of learning, collaboration and continuous improvement and take your team to the next level together with us.

You bring that with you.

• You think analytically and networked, quickly recognize connections and can visualize, present and convey complex issues in an understandable way.
• Change motivates you. You recognize optimization potential at an early stage and consistently implement improvements in processes, organizations and systems.
• With a pronounced organizational talent, a high level of personal responsibility and reliability, you convince in everyday life and it gives you particular pleasure to accompany young employees: You communicate empathetically and appreciatively.
• You have already acquired sound knowledge in the use and further development of service management solutions (especially with call/ticketing processing, incident/problem/service request and change management, service level management and knowledge management).
• You bring a degree in business administration, business informatics (HF/FH) or a comparable higher education or already have in-depth experience in the management of a first-level support, service desk or customer service team. Ideally, you combine both.
• In German, you communicate with confidence in negotiation (level C2) and have good written and oral knowledge of at least one second national language.

Your reward and benefits.

We have a fair and progressive wage system and are actively committed to equal pay. Therefore, further and detailed information on the wage system is transparently visible at SBB. This position is in requirement level J, regional allowance level 1.

This is the starting point.

The fact that you want to move Switzerland with us is the greatest motivation for us. Therefore, we refrain from a letter of motivation at this point. If you still want to tell us your motivation, you still have the opportunity to do so in our application tool. Making big is easier for you. This starts with your application.

That's how it goes.

× At the latest 10 working days after receiving the application, you will receive an initial feedback from us. Final decision Application Final decision Still questions? The application process SBB Recruitment Support Phone + 41 51 220 20 29 [email protected] #SimplyYou FAQ for Application For the purpose Job ID 104301 Adrienn Lázár, Head of Services [email protected] Applications by e-mail can unfortunately not be considered. For this position, we do not accept dossiers from recruiters.

We offer that.

Benefits

Find out more Wherever possible, we focus on flexible working hours and modern working time models. In addition, as an employer, we are also flexible when it comes to reconciling your professional life with your private life. Find out more Find out more Differences welcome Differences welcome Find out more With over 150 different professions, we offer an impressive variety of entry and development opportunities. Our employees are just as diverse. That is why we are committed to ensuring that all employees can contribute their individual strengths and ways of thinking. Find out more Find out more Career and development Career and development Find out more We promote our employees according to their personal needs and ambitions. For this purpose, we provide a wide range of interdisciplinary and cross-divisional training offers. In selected external training, we participate financially and temporally. Find out more Find out more