Call Agent (m/f/d) Customer Service coop.ch, 80-100% — Coop Genossenschaft

Role overview

Tasks

• Receiving and processing telephone and written customer requests in German and French (English and Italian is an advantage)
• Comprehensive telephone and written customer support from A to Z in the area of coop.ch
• Receiving written and telephone customer orders
• Telephone support of chauffeurs/chauffeurs (f/m/d)
• General administrative activities
• Requirements
• Completed commercial or equivalent training
• Very Good oral and written German and French skills at least B1 level (English and Italian an advantage)
• Experienced in dealing with digital work equipment, good user knowledge of MS Office, affinity for digital products and systems (webshop and apps)
• Precise and very customer-oriented way of working
• High willingness for evening and Saturday assignments, strong ability to work in a team
• Own car for commuting to work during late shifts is an advantage Nicole Strauss HR Marketing

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