Consultant Assistance / Emergency Assistance (f/m/d) — die Mobiliar
- Location
- Bern
- Contract
- full-time
- Posted
- Yesterday
Role overview
This is what awaits you
You enjoy dealing with people, with broad questions and enjoy being in contact with customers?
Then we have exactly the right thing for you, become part of Mobi24.
- This is what awaits you:
- You enjoy dealing with people, with broad questions and enjoy being in contact with customers?
- Erfolgreich abgeschlossene Grundausbildung, zum Beispiel in der Gastro-, Tourismus-, Medizinal-, Versicherungsbranche, im Kundendialog oder im kaufmännischen Bereich
- Mehrjährige Berufserfahrung mit Kundenkontakt
- You can also benefit from our wide range of internal training opportunities and benefits from various events.
Key requirements
- Erfolgreich abgeschlossene Grundausbildung, zum Beispiel in der Gastro-, Tourismus-, Medizinal-, Versicherungsbranche, im Kundendialog oder im kaufmännischen Bereich
- Mehrjährige Berufserfahrung mit Kundenkontakt
- Sicherer Umgang mit technischen Arbeitsmitteln rund um den Computer
- Teamfähige, kommunikative, offene und belastbare Persönlichkeit mit der nötigen Dienstleistungsbereitschaft (Zuverlässigkeit, Pünktlichkeit und Flexibilität in der Einsatzplanung (24/7 inkl. Wochenende))
- Fliessende Schweizerdeutsch- und Französischkenntnisse. Gute Italienischkenntnisse sind vor Vorteil
What the company offers
- You can also benefit from our wide range of internal training opportunities and benefits from various events.
Company and context
- As an organizational and language talent, the focus of your job is on the telephone receipt and independent processing of assistance cases.
- You are responsible for organizing immediate measures in the event of a breakdown, accident and other concerns.
- This also includes coordination with service providers and partners.
- With your customer-centered approach, you are also responsible for answering the calls of our customers outside the opening hours of the general agencies. This is what you bring with you:
- Successfully completed basic training, for example in the gastro, tourism, medical, insurance industry, customer dialogue or commercial sector
- Several years of professional experience with customers
- Safe handling of technical work equipment around the computer
- Team-capable, communicative, open and resilient personality with the necessary willingness to provide services (reliability, punctuality and flexibility in operational planning (24/7 incl. weekend))
- Fluent Swiss German and French skills. Good knowledge of Italian is an advantage Working with us:
- A dedicated and motivated team is waiting for you, which lives values such as "Proud to help".
Additional details
- You will become part of a team that offers our customers around the clock telephone support at home and on the road at home and abroad. This is what you do with us:
- With your customer-centered approach, you are also responsible for answering the calls of our customers outside the opening hours of the general agencies. This is what you bring with you:
- Fluent Swiss German and French skills. Good knowledge of Italian is an advantage
- Find out more about our commitment as an employer You down below. This is what we offer:
- We offer 20 weeks of maternity leave and 6 weeks of paternity leave, above-average family allowances and a sustainably financed pension fund. Training and development
- For job-relevant, external training, we participate generously.
- Among other things, we offer up to 25% bonus discount, a half-tax subscription, discounts on mobile phones as well as free subscriptions with flat rate and discounts at cultural events. Further conditions of employment Manager for Cookie Consent:
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Notes and original content
- You will become part of a team that offers our customers around the clock telephone support at home and on the road at home and abroad.
- This is what you do with us:
- With your customer-centered approach, you are also responsible for answering the calls of our customers outside the opening hours of the general agencies.
- This is what you bring with you:
- Fluent Swiss German and French skills.
- Good knowledge of Italian is an advantage
- Working with us:
- Find out more about our commitment as an employer You down below.
- This is what we offer:
- Compatibility
Questions about this listing
What salary does die Mobiliar offer for this role?
die Mobiliar lists CHF 68'500 - 104'000 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does die Mobiliar offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with die Mobiliar during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at die Mobiliar?
Use the "Apply now" button on this page — it links directly to die Mobiliar's original listing at jobs.mobiliar.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
