Kundenbetreuer:in Support E-Trading — PostFinance
- Location
- Bern
- Contract
- Full-time
- Posted
- 14 days ago
Full description
As a customer service provider: in Support E-Trading you are the first point of contact for our private customers: in the securities business. Thanks to your language skills, your service orientation and your flair in dealing with people, our customers are in the best hands. With your commitment, you contribute to a positive customer experience every day and support our customers competently in all matters relating to e-trading.
You can do that.
- You answer inquiries from our customers: inside the electronic securities platform E-Trading competently and solution-oriented by phone, e-mail and chat
- You support our customers in using the platform and show them the added value of e-trading
- You assume responsibility for the recording and settlement of exchange orders
- You actively use your language skills in daily customer contact and ensure a positive customer experience
- You work flexibly from Monday to Friday between 8 a.m. and 6 p.m. In addition, you make bets 3 to 4 times a month until 22:00.
You bring that with you
- Commercial or banking basic education completed
- Proven professional experience in telephone customer support, ideally in the financial services industry
- High affinity and strong interest in the stock market and securities business
- Enjoying direct customer contact as well as a pronounced service and service orientation
- Independent, reliable and responsible working methods coupled with a high level of teamwork
- Negotiation-proof German and French skills in words and writing as well as a secure handling of relevant banking terms
Questions about this listing
What salary does PostFinance offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Bern is CHF 77'500 - 118'500 gross per year — an estimate, not a figure communicated by PostFinance. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does PostFinance offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with PostFinance during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at PostFinance?
Use the "Apply now" button on this page — it links directly to PostFinance's original listing at jobs.postfinance.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
