Technician:in / Supporter:in (2nd Level) IT, Network & Consumer Electronics (FR) — Brack.Alltron AG

Role overview

Tasks

• Processing technical support requests by telephone, e-mail and at the technical desk in French
• Information on repair status and opening and documentation of repair cases (RMA)
• Performing error diagnosis on devices, components and systems
• Testing and preparation of equipment for further processing at service points
• Regular exchange with suppliers, manufacturers and external service points
• Ensuring a solution-oriented and high level of customer service in the after-sales sector
• Administrative activities for compliance with internal and external service level agreements (SLA)
• Monitoring and controlling of the RMA processes incl.

Compliance with lead times

• Support of the team in day-to-day support operations and deputies if necessary Requirements
• Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment
• Very good knowledge of French and German
• Other languages are beneficial
• First experience in technical support or customer service
• Comprehensive knowledge and flair in the fields of IT, network technology or consumer electronics and electrical engineering
• Structured and solution-oriented working method with rapid comprehension
• You have in-depth knowledge of the operating systems of Microsoft (Windows), Apple and Google (Android)
• You are strongly customer- and solution-oriented, recognize needs precisely and implement them successfully thanks to empathy and communication strength We offer:
• Perks: Attractive perks in the Brack online shop as well as lunch perks and staff restaurants in Mägenwil and Willisau.

• Recreation: At least 5 weeks of vacation, in addition there is the possibility for holiday purchase and unpaid vacation.

• Development: Internal training in the own Academy as well as financial participation in external further education.

• Family: 18 weeks of paid maternity leave with extension and 4 weeks of paid paternity leave.

• Insurance: Supercompulsory – 100% continued pay and full financing of the sickness allowance insurance by the employer.

• Mobility: free parking, financial participation in public transport and pool vehicles for business meetings.

"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 employees and generates over one billion sales.

The company exists because a person had the courage to find new ways and go them.

Our success story shows that through each individual, something great is created together and we love our uniqueness.