Spécialiste Technique - Regional Customer Support Center (d/f/m) — Roche
- Location
- Meylan
- Contract
- full-time
- Posted
- 2 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you brag.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to three both personally and professionally.
This is how we love to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you brag.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to three both personally and professionally.
- Your main responsibilities:
- Provide first-level support for French, Belgian and Swiss (French-speaking) customers on Roche Diagnostics systems in the Chemistry, Immunology and Pre/Post analytical ranges as well as second-level support for employees in the Export Division countries.
Main responsibilities
- Your main responsibilities:
- Provide first-level support for French, Belgian and Swiss (French-speaking) customers on Roche Diagnostics systems in the Chemistry, Immunology and Pre/Post analytical ranges as well as second-level support for employees in the Export Division countries.
- Receive client requests and document them quantitatively and qualitatively in real time in the tools made available (CRM) in accordance with current rules.
- Makes the diagnosis of re-runs in collaboration with the client and proposes the first corrective actions using all the documentation and tools made available.
- Identifies and escalates quality issues by contacting subsidiaries, RCSC and global teams.
- Possibility of hosting internal training sessions
- Provide on-site support related to the use of Roche systems
- Possibility of client site intervention with or without field presence, as part of training or expertise.
- Contributing to information sharing, optimisation of practices and the advancement of its own skills
- Communicates with colleagues at the Regional Customer Support Center and/or the field on a client's situation in case of a critical or complex problem
Additional details
- Join Roche, where every voice matters.
- Technical knowledge and maintenance methodologies (diagnosis and problem solving) Network knowledge would be appreciated
- Current French and a good level of English essential (B2) A healthythier future drives us to innovate.
Notes and original content
- The Position
- Technical knowledge and maintenance methodologies (diagnosis and problem solving)
- Network knowledge would be appreciated
- Current French and a good level of English essential (B2)
- Who we are
- A healthythier future drives us to innovate.
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Meylan. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
