Application Manager ServiceNow (a) — Kantonsspital Baselland (KSBL)

Kantonsspital Baselland (KSBL) · Liestal (BL)
Categoria: IT Contratto: full-time Salario: CHF 79'500 - 135'000

Role overview

Entrance by immediately or by agreement · Brother wood, Computer Science & Digitization · Job reference 12664 · Fixed job

Tasks: • Responsibility as an application/service manager for the stable operation and further development of ServiceNow and the modules ITSM, ITOM and SPM • Coordination of releases, updates and tests incl. Documentation • Support and error analysis in 1st and 2nd levels and coordination of 3rd level support with the supplier • Interface management for connected systems (KSBL-Systeme, Supplier) Analysis, modelling and optimization of ITSM processes (Incident, Problem, Change, Request, Asset, CMDB) • Support for IT areas in the collection of requirements and their systemic implementation in ServiceNow • Ensuring compliance, governance and best practices in IT service operations • Advice and support for ITSM processes and tool usage • Ensuring complete application, process and operating documentation • Project support for the introduction of new modules incl. Configuration, integration and documentation

Requirements: • Complete higher education in the field of computer science, business informatics or comparable qualifications (HF/FH/Uni) • Multiannual professional experience (3–8 years) in IT service management in a comparable role • Experience in the administration or application management of ServiceNow (ITSM, ITOM, SPM) • Funded experts in ServiceNow regarding integration, automation and configuration • ITIL 4.0 Foundation and further ITSM certifications of advantage • Basic knowledge of script or programming languages • Experience with reporting, dashboards and quality indicators desirable • Communication-strong, service-oriented personality with high social competence • Joy in working with different stakeholders and in promoting a service-oriented IT culture • Very good knowledge of German, good knowledge of English in word and writing • Key role in the modernization and digitization of the IT organization of a leading Swiss canton hospital • Possibility to actively shape and develop ServiceNow and the ITSM operating model • Responsive activity with design space and high visibility in the company • Attractive employment conditions, modern working environment and targeted training opportunities • Open and dedicated team with interdisciplinary cooperation

Key requirements

  • Completed higher education in the field of IT, business IT, or equivalent qualification (HF/FH/Uni)
  • Several years of professional experience (3-8 years) in IT service management in a similar role
  • Experience in the administration or application management of ServiceNow (ITSM, ITOM, SPM)
  • In-depth expertise in ServiceNow regarding integration, automation, and configuration
  • ITIL 4.0 Foundation and further ITSM certifications are an advantage
  • Basic knowledge of scripting or programming languages
  • Experience in reporting, dashboards, and quality indicators is desirable
  • Communicative, service-oriented personality with high social skills
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Kantonsspital Baselland (KSBL) · Liestal
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This page reviews the Application Manager ServiceNow (a) opportunity at Kantonsspital Baselland (KSBL) in Liestal (administration sector), with a focus on the tax implications for cross-border workers in the Canton of BL.

Accepting this offer from Kantonsspital Baselland (KSBL) means obtaining a cross-border G Permit. The Canton of BL withholds tax on gross salary; new cross-border workers since 2024 fall under the New Tax Agreement with concurrent taxation.

Swiss social contributions include AVS (5.3%), unemployment insurance (1.1%) and LPP (occupational pension). Use our free tax simulator to estimate the net salary for Application Manager ServiceNow (a) in administration and compare the cost of living between Switzerland and Italy.

Frequently asked questions

What net pay can you expect for the Application Manager ServiceNow (a) role (administration) in BL?
The Application Manager ServiceNow (a) role (administration) in Liestal is taxed at source by the Canton of BL plus AVS/LPP contributions. Run the simulator with the real figures of Kantonsspital Baselland (KSBL).
LAMal or Italian insurance: which should you pick for the Application Manager ServiceNow (a) (administration) role?
The Application Manager ServiceNow (a) role in Liestal requires choosing between LAMal (mandatory for new cross-border workers since 2024) and the right of option. Compare premiums with our LAMal comparator.