Service Delivery POS Specialist (w/m/d) — Valora Group
- Location
- Muttenz
- Contract
- Full-time
- Posted
- 13 days ago
Full description
Tasks you will like
- Ensuring stable, safe and efficient operation of the point-of-sale (POS) landscape
- Responsibility for the IT-side implementation of new openings, conversions and location changes
- Planning, coordination and timely commissioning of POS systems and IT services
- End-to-end responsibility for POS services and control of support, rollout and field service activities
- Contact person for internal departments, external service providers and branch teams
- Analysis and processing of complex faults, service requests and technical issues
- Ensuring compliance with agreed service levels (SLAs)
- Collaboration in IT projects, rollouts and the further development of service delivery processes
- Identification and implementation of optimization measures
- Preparation and maintenance of documentation and knowledge databases
- Professional support and knowledge transfer within the team Requirements you bring with you
- Completed studies in (economic) computer science, information technology or a comparable education
- Several years of professional experience in the IT service delivery environment, ideally in retail or branch operations
- Good knowledge of POS and POS systems, networks and Windows environments
- Experience with hardware and software installations
- Practical experience with ITIL processes (incident, problem and change management)
- ITIL certification is an advantage
- Experience in project and/or rollout management
- Experience in managing external service providers and service partners
- Understanding Service Level Agreements (SLAs) and monitoring them
- Very good knowledge of German and good knowledge of French
- English is beneficial
- Analytical, structured and solution-oriented working method
- High personal responsibility, reliability and assertiveness
- Communication-strong personality with pleasure in working with different stakeholders and branch teams
- A dynamic, international working environment with plenty of room for ideas and creative participation
- Various development and further education opportunities, including through our internal Valora Academy and live training courses
- An uncomplicated corporate culture with direct exchange and a lively du-culture that promotes innovation and agility.
- Exciting projects and varied tasks with a great deal of room for manoeuvre and a high degree of personal responsibility
- Enjoy attractive employee discounts at Valora formats and selected partners in the fields of leisure, sports, health and mobility
- Attractive employment conditions with own pension fund and three flexibly selectable savings plans
- Flexible working hours with flexibility and the possibility to work in the home office
Questions about this listing
What salary does Valora Group offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Muttenz is CHF 62'000 - 94'000 gross per year — an estimate, not a figure communicated by Valora Group. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Valora Group offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Valora Group during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Basel's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Valora Group?
Use the "Apply now" button on this page — it links directly to Valora Group's original listing at recruitingapp-2538.umantis.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
