Senior Application & Business Analyst — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- 21 days ago
Role overview
Role Purpose This role supports operations and improvement of the enterprise business application and related data platforms.
The incumbent acts as both the system SME and the primary bridge between business stakeholders, regional IT teams, and vendors, ensuring system stability, enhancement delivery, and alignment to business and regulatory requirements.
As this role requires working with regional stakeholders, working outside standard hours is required when necessary.
Key Responsibilities
- Own technical and functional accountability of the enterprise business application
- Act as the primary Business Analyst translating business requirements into system and data solutions
- Lead incident, problem, and root cause analysis for production issues impacting underwriting, claims, and finance
- Manage and coordinate changes, enhancements, and releases with regional (HK) IT teams
- Validate solutions through UAT coordination and business sign-offs
- Maintain system documentation including Business Requirement Documents, process flows, and data mappings
- Support automation initiatives (e.g., RPA for policy booking and operations)
- Ensure completeness and accuracy of data transformations between the enterprise business application and DWH
- Drive continuous improvements to reduce manual processes and system inefficiencies Business Analysis Responsibilities
- Engage business (Underwriting, Claims, Finance) to capture requirements
- Translate complex insurance workflows into system logic and technical specifications
- Conduct impact analysis on upstream/downstream systems
- Define data mappings, business rules, and validation requirements
- Facilitate workshops, walkthroughs, and solution alignment sessions Technical Responsibilities
- Provide L2/L3 application support for the enterprise business applications
- Troubleshoot system issues, including transaction failures and processing errors
- Review and approve development estimates and changes with regional teams
- Validate system configurations such as treaty setups, policy booking, and financial transactions
- Support data analysis across enterprise business applications and DWH for reporting and reconciliation Governance, Risk & Compliance
- Act as system owner/control owner for enterprise business application and DWH-related IT controls
- Ensure compliance with ITGC, audit requirements, and ServiceNow GRC processes
- Maintain evidence for system controls, monitoring, and reporting activities
- Support audit queries and remediation actions Required Skills & Experience
- Strong experience in enterprise business applications systems
- Hands-on experience with data platforms (DWH) and reporting logic
- Proven Business Analysis experience in complex systems
- Ability to work with legacy platforms and cross-region teams
- Strong SQL/data analysis and troubleshooting skills
- Excellent stakeholder communication and documentation skills
- 5 to 8 years or relevant working experience, relevant insurance experience is a plus Qualifications
- Degree in Information Technology, Computer Science, or related field
- Certifications (ECBA, CCBA, CSPO/ ITIL / Agile) are a plus but not mandatory
- Key Responsibilities
- Drive continuous improvements to reduce manual processes and system inefficiencies Business Analysis Responsibilities
- Act as the primary Business Analyst translating business requirements into system and data solutions
- Maintain system documentation including Business Requirement Documents, process flows, and data mappings
Main responsibilities
- Key Responsibilities
- Drive continuous improvements to reduce manual processes and system inefficiencies Business Analysis Responsibilities
- Engage business (Underwriting, Claims, Finance) to capture requirements
- Translate complex insurance workflows into system logic and technical specifications
- Conduct impact analysis on upstream/downstream systems
- Define data mappings, business rules, and validation requirements
- Facilitate workshops, walkthroughs, and solution alignment sessions Technical Responsibilities
Key requirements
- Act as the primary Business Analyst translating business requirements into system and data solutions
- Maintain system documentation including Business Requirement Documents, process flows, and data mappings
- Engage business (Underwriting, Claims, Finance) to capture requirements
- Define data mappings, business rules, and validation requirements
- Ensure compliance with ITGC, audit requirements, and ServiceNow GRC processes
- Support audit queries and remediation actions Required Skills & Experience
Application process
- Role Purpose This role supports operations and improvement of the enterprise business application and related data platforms.
- The incumbent acts as both the system SME and the primary bridge between business stakeholders, regional IT teams, and vendors, ensuring system stability, enhancement delivery, and alignment to business and regulatory requirements.
- As this role requires working with regional stakeholders, working outside standard hours is required when necessary.
- Own technical and functional accountability of the enterprise business application
- Act as the primary Business Analyst translating business requirements into system and data solutions
- Lead incident, problem, and root cause analysis for production issues impacting underwriting, claims, and finance
- Manage and coordinate changes, enhancements, and releases with regional (HK) IT teams
- Validate solutions through UAT coordination and business sign-offs
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 142'000 - 249'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
