Manager of the Personality Injuries Complaint Management System — EPFL
- Location
- Lausanne
- Contract
- full-time
- Posted
- 12 days ago
Role overview
Mission Join EPFL and contribute to a respectful work and study environment where everyone knows who to turn to.
EPFL is putting in place a new institutional framework for managing complaints of personality damage and conflict management.
You first accompany the implementation, then ensure the operational control and coordination on a daily basis.
- Mission Join EPFL and contribute to a respectful work and study environment where everyone knows who to turn to.
- EPFL is putting in place a new institutional framework for managing complaints of personality damage and conflict management.
- Main tasks and responsibilities Pilotage and coordination
- Ensure the operational coordination and daily monitoring of the arrangements, files, actions and decisions, in accordance with deadlines and institutional procedures.
Main responsibilities
- Main tasks and responsibilities Pilotage and coordination
- Ensure the operational coordination and daily monitoring of the arrangements, files, actions and decisions, in accordance with deadlines and institutional procedures.
- Coordinate the internal, consistent, timely and confidential treatment of situations transmitted by the external body responsible for receiving complaints and preliminary investigation, including by bringing together the internal committee analysing the investigation and its recommendations.
- Provide a point of contact and guidance for key internal stakeholders and the external forum.
- Prepare and coordinate the governance sessions of the system, prepare minutes and ensure the traceability of follow-up and decision-making elements.
- Transverse collaboration and continuous improvement
- Work closely with the units responsible for prevention, support and support for a coordinated and coherent approach.
- Structure, document and evolve the coordination procedures, tools and modalities of the system.
- Participate in the evolution of the institutional mechanism for managing personal injury.
- Reporting Contribute to data consolidation, monitoring of indicators and institutional reporting related to personality damage. Profile
Company and context
- It is a position with a high human impact, at the crossroads of organization, collaboration and discernment, for a person who knows how to combine procedural rigour and situational sense.
- Excellent organizational, coordination and structuring capabilities for complex processes.
- Service orientation and sense of user experience.
- Very good relational and communication skills in French and English, with ease to collaborate with various interlocutors in a sensitive environment.
- A strong sense of confidentiality, discernment and ethics, a spirit of analysis and capacity for synthesis. We offer
- A position where you will have the opportunity to build, analyse, propose improvements to bring real added value
- A stimulating, dynamic and multicultural working environment within our Vice-President for Human Development
- Attractive working conditions that promote balance, development and professional commitment.
- Information Effective date: As soon as possible Min occupancy rate : 80.00 Max occupancy rate : 100,00 Type of contract: CDI Reference: 2325
Additional details
- Reporting Contribute to data consolidation, monitoring of indicators and institutional reporting related to personality damage.
- A strong sense of confidentiality, discernment and ethics, a spirit of analysis and capacity for synthesis.
Questions about this listing
What salary does EPFL offer for this role?
EPFL lists CHF 83'500 - 126'500 gross per year for this position in Lausanne. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does EPFL offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with EPFL during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at EPFL?
Use the "Apply now" button on this page — it links directly to EPFL's original listing at https://careers.epfl.ch/job/Lausanne-Gestionnaire-du-dispositif-de-gestion-des-plaintes-pour-atteinte-%C3%A0-la-personnalit%C3%A9/1164984155/, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
