IT Service Portfolio Manager (f/m/d) Part-time/Full-time — Helvetia Versicherungen
- Location
- Basel
- Contract
- Full-time
- Posted
- 5 days ago
Full description
IT / Computer Science Workload: 50 - 100% Place of work: Level of experience: With work experience FlexOffice: on-site Set new standards and shaping the future together. With us, you don't just tick tasks off a list. You work alongside people who take responsibility, set high standards and have the courage to try new approaches. We believe trust and performance go hand in hand. Your ideas, your initiative and your contributions are what really matter to us. You will have the opportunity to make a difference for our customers, your team and your own personal development. In this role, you create the transparency and governance needed to manage our IT services and applications as a coherent portfolio throughout their lifecycle.
What you'll be doing
- Build and maintain a transparent IT Service Portfolio that provides a reliable view of services, applications, ownership, and lifecycle status and enables informed portfolio decisions
- Structure the service and application landscape through consistent portfolio standards and work with accountable owners to ensure reliable portfolio data
- Drive service lifecycle management together with Service and Application Owners, from introduction and growth to renewal or retirement
- Create a shared portfolio view across Business, IT, Architecture, Operations, Finance, and Market Units
- Translate stakeholder requirements into consistent portfolio standards and clear decision criteria
- Turn the target IT Service Management operating model into practice by establishing portfolio processes, roles, and governance, supported by ServiceNow
What you'll bring to the role
- A degree in Computer Science, Business Informatics, or a comparable qualification
- 5+ years of experience in structuring and managing IT service or application portfolios in complex IT environments
- Solid experience with ITIL-based ITSM processes and a strong understanding of how ITSM Processes interact with the service portfolio and lifecycle
- A proven track record of creating clear portfolio structures for complex service and application landscapes and translating target operating models into practical standards, roles, and governance
- Proven experience working in large and complex organizations, ideally in an enterprise or group environment with distributed IT responsibilities and multiple stakeholder groups
- Demonstrated ability to align stakeholders across Business and IT, resolve conflicting requirements, and establish a clear basis for portfolio decisions
- Strong analytical and organizational skills, excellent communication abilities, and very good English as well as good German language skills
What we offer
FlexOffice: Flexible work in the office, from home or on the go Insurance & pension solutions: Discounts on insurance and pension solutions Holiday purchase: Buy yourself extra vacation days
Training and development
Attractive training and development opportunities for your personal development
Retirement plan
Above-average retirement provision benefits Sounds like your kind of environment?
Collaboration that makes a difference
We believe in genuine collaboration, mutual trust and people who are willing to take responsibility. Different perspectives help us to develop better solutions, both for our customers and for us as a team.
Working in IT is a kind of art for me
From software engineer to solution architect, from scrum master to team leader – Daniel Jaeger has worn many different hats in IT at Helvetia. In this article he tells us what fascinates him most about his tasks, and what topics are currently on his and his team's mind in the area of Front Solutions Pensions & Conversational. Find out more
Questions about this listing
What salary does Helvetia Versicherungen offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Basel is CHF 99'500 - 169'500 gross per year — an estimate, not a figure communicated by Helvetia Versicherungen. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Helvetia Versicherungen offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Helvetia Versicherungen during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Basel's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Helvetia Versicherungen?
Use the "Apply now" button on this page — it links directly to Helvetia Versicherungen's original listing at jobs.helvetia.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
