IT Service Continuity Manager (w/m/d) Teilzeit/Vollzeit — Helvetia Versicherungen
- Location
- Basel
- Contract
- Full-time
- Posted
- 5 days ago
Full description
IT / Computer Science
Pensum: 50 - 100% Workplace: Experience level: With professional experience FlexOffice: on-site
Setting new standards together and shaping the future – for us, this means more than just ticking off tasks. Here you work together with people who take responsibility, have high standards, and bring the courage to break new ground. With us, you will find an environment where trust and performance go hand in hand, and your ideas, initiative, and contribution count. This gives you the opportunity to truly make a difference for our customers, your team, and your personal development.
The IT Service Continuity Manager (ITSCM) is responsible for planning, implementing, and continuously improving IT service continuity within the organization. The goal of the role is to ensure the availability of critical IT services even during severe disruptions, cyber attacks, or disasters, and to guarantee recovery times according to business requirements.
The role works closely with IT Operations, Information Security, BCM (Business Continuity Management), Risk Management, IT Architecture, Cloud/Infrastructure teams, and external providers, aligning with current best practices according to ITIL, ISO 22301, ISO 27001, and modern resilience and cyber-recovery approaches.
What you achieve
- Establishment and further development of the IT Service Continuity Management (ITSCM) framework
- Managing and ensuring IT service continuity management, promoting a resilience-oriented corporate culture
- Development and maintenance of resilience-oriented IT service strategies for on-premises, cloud, and hybrid environments
- Conducting consultations and training
- Elaboration and maintenance of the ITSCM process, including interfaces
- Ordering and supervising tests / preventive measures according to defined strategies and goals
- Maintenance / ensuring current and complete recovery procedures and recovery plans to manage extraordinary situations
- Ensuring compliance with regulatory, audit-relevant, and internal requirements
What you bring
- Completed degree in computer science, information security, or a related field, or proven multi-year experience in corporate IT environments
- Several years of experience in the IT operations environment
- Very good understanding of IT processes, especially IT infrastructure processes
- Great interest in deepening knowledge in ITSCM, experience in ITSCM is an advantage
- Assessment and derivation of potential risk situations in reporting
- Understanding of ITIL and other frameworks for IT service management
- Persuasive communication, quick grasp, and analytical mindset
- Good knowledge of German and English
Your contact Patrik Klein Recruiting Partner
What we offer
FlexOffice: Flexible working in the office, from home, or on the go Insurance & pension solutions: Discounts on insurance and pension solutions Vacation purchase: Buy additional vacation days
Training and further education Attractive training and further education opportunities for your personal development
Retirement provision Above-average benefits in retirement provision
Sounds like an environment that suits you?
Collaboration that makes a difference We believe in collaboration on an equal footing, mutual trust, and people who want to take responsibility. Different perspectives help us develop better solutions – for our customers as well as for us as a team.
Working in IT is a kind of art for me. From Software Engineer to Solution Architect, from Scrum Master to Team Leader – Daniel Jaeger has already worn many different hats in IT at Helvetia. In the article, he shares what fascinates him most about his tasks and what topics currently drive Daniel and his team in the area of Front Solutions Pension & Conversational.
Requirements
Completed degree in computer science or related field and experience in corporate IT
Several years of experience in the IT operations environment
Very good understanding of IT processes and infrastructure processes
Experience in ITSCM or strong interest in deepening knowledge in the field
Ability to assess and derive potential risk situations in reports
Understanding of ITIL and IT service management frameworks
Persuasive communication and analytical mindset
Good knowledge of German and English
Questions about this listing
What salary does Helvetia Versicherungen offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Basel is CHF 99'500 - 169'500 gross per year — an estimate, not a figure communicated by Helvetia Versicherungen. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Helvetia Versicherungen offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Helvetia Versicherungen during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Helvetia Versicherungen?
Use the "Apply now" button on this page — it links directly to Helvetia Versicherungen's original listing at jobs.helvetia.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
