Global Customer Support (GCS) - Molecular Labs Senior Specialist — Roche
- Location
- Basel
- Contract
- full-time
- Posted
- Yesterday
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities
- High-Performance Infrastructure (SBX/AXELIOS Focus)
- & Experience Minimum Requirements:
- Education: Bachelor’s or Master’s degree in Computer Science, Network Engineering, Electronic Engineering, or a related technical field.
Main responsibilities
- Key Responsibilities
- High-Performance Infrastructure (SBX/AXELIOS Focus)
- Data Pipeline Optimization: Support the IT and network architecture for the Roche AXELIOS (SBX) platform across the EMEA region.
- Bottleneck Troubleshooting: Optimize high-speed data pathways from bandwidth management to compute clusters and storage nodes.
- System Administration: Manage environment-specific OS requirements, including Roche Linux (RLX) and Windows Server for the Unified Gateway.
- Cloud & Digital Connectivity (Avenio Connect)
- Connectivity Architecture: Oversee Avenio Connect integrations, ensuring seamless instrument-to-Cloud and instrument-to-LIMS communication.
- Security & Compliance: Configure and manage FortiGate 60F Firewalls , ensuring security certificates and firewall rules align with global medical data standards.
- Remote Ecosystems: Implement and support remote user interfaces and service access protocols (SSH, RDP, VNC). Advanced Networking & Support
- Topology Design: Troubleshoot and optimize complex network topologies, including VLANs, VPNs, and SD-WAN , within high-output clinical environments.
Key requirements
- & Experience Minimum Requirements:
- Education: Bachelor’s or Master’s degree in Computer Science, Network Engineering, Electronic Engineering, or a related technical field.
- Professional Experience: 7+ years in IT/Networking and Hardware support, ideally managing integrated systems in a regulated or clinical environment.
- Networking Expertise: Advanced proficiency in firewalls, routing/switching, and security protocols (CCNP level preferred).
- Travel Flexibility: Ability to travel up to 30% for site audits and installations.
- Travel flexibility to Schengen states is preferred . Preferred
- Knowledge Management: Demonstrated experience in authoring high-quality technical files (SOPs, site preparation guides, network diagrams) and delivering technical training to global field teams and customer IT departments.
- Bioinformatics (BFX): Familiarity with NGS pipelines, data storage (NAS/SAN), and genomic file formats like FASTQ and VCF .
- Hybrid Cloud: Experience with AWS or Google Cloud hybrid deployments for diagnostic data.
- Infrastructure Knowledge: Understanding of high-speed data requ
Additional details
- Join Roche, where every voice matters.
- Remote Ecosystems: Implement and support remote user interfaces and service access protocols (SSH, RDP, VNC). Advanced Networking & Support
- Legacy Maintenance (NIPT/AcfS): Provide secondary sustaining support for the AcfS (Ariosa cell-free DNA System) and associated partner hardware as it phases out over the coming years. Who You Are as an Ideal Candidate Qualifications & Experience Minimum Requirements:
Notes and original content
- The Position
- Remote Ecosystems: Implement and support remote user interfaces and service access protocols (SSH, RDP, VNC).
- Advanced Networking & Support
- Legacy Maintenance (NIPT/AcfS): Provide secondary sustaining support for the AcfS (Ariosa cell-free DNA System) and associated partner hardware as it phases out over the coming years.
- Who You Are as an Ideal Candidate
- Qualifications & Experience
- Minimum Requirements:
- Travel flexibility to Schengen states is preferred .
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 85'500 - 129'500 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
