Employee Support Online Service Platform — Kantonale Verwaltung Basel-Landschaft
- Location
- Liestal
- Contract
- full-time
- Posted
- 2 days ago
Role overview
Tasks
- Processing of requests to the online service platform by telephone, e-mail and ticket system
- Limitation of disruptions, assignment of requests to the competent body and opening, tracking and coordination of tickets with internal bodies and external providers
- Maintaining and updating support documentation and evaluating recurring concerns
- Participation in departmental projects, in particular in testing new functions and introducing additional online services
Requirements
- Completed training in ICT (e.g. ICT specialist EFZ, computer scientist EFZ) or equivalent qualification
- Practical experience in user support, secure handling of web applications and form-based online processes
- Analytical approach to troubleshooting as well as patience and pleasure in explaining technical issues in an understandable way
- Very good knowledge of German
- Experience with ticket or form management systems and knowledge of public administration
The cantonal administration of Basel-Landschaft is the largest employer in the canton. It offers interesting jobs and a variety of training opportunities. In a wide range of professions and fields, more than 6,000 employees provide services for the population and the economy on a daily basis. In doing so, they contribute to a high standard of living and promote the attractiveness of the canton. Actively shape the future with us!
Application process
- Practical experience in user support, secure handling of web applications and form-based online processes
- Analytical approach to troubleshooting as well as patience and pleasure in explaining technical issues in an understandable way Very good knowledge of German;
- Experience with ticket or form management systems and knowledge of public administration
- The cantonal administration of Basel-Landschaft is the largest employer in the canton.
- It offers interesting jobs and a variety of training opportunities.
- In a wide range of professions and fields, more than 6,000 employees provide services for the population and the economy on a daily basis.
- In doing so, they contribute to a high standard of living and promote the attractiveness of the canton.
- Actively shape the future with us!
Contacts
- Processing of requests to the online service platform by telephone, e-mail and ticket system
- Limitation of disruptions, assignment of requests to the competent body and opening, tracking and coordination of tickets with internal bodies and external providers
- Maintaining and updating support documentation and evaluating recurring concerns
- Participation in departmental projects, in particular in testing new functions and introducing additional online services Requirements
- Completed training in ICT (e.g.
- ICT specialist EFZ, computer scientist EFZ) or equivalent qualification
Additional details
- Participation in departmental projects, in particular in testing new functions and introducing additional online services
- Analytical approach to troubleshooting as well as patience and pleasure in explaining technical issues in an understandable way Very good knowledge of German;
Notes and original content
- Requirements
- Analytical approach to troubleshooting as well as patience and pleasure in explaining technical issues in an understandable way
- Very good knowledge of German;
Questions about this listing
What salary does Kantonale Verwaltung Basel-Landschaft offer for this role?
Kantonale Verwaltung Basel-Landschaft lists CHF 88'000 - 123'000 gross per year for this position in Liestal. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Kantonale Verwaltung Basel-Landschaft offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Kantonale Verwaltung Basel-Landschaft during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Kantonale Verwaltung Basel-Landschaft?
Use the "Apply now" button on this page — it links directly to Kantonale Verwaltung Basel-Landschaft's original listing at jobs.baselland.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
