Employee/patient service 30% — Spital Uster
- Location
- Uster
- Contract
- full-time
- Posted
- 10 days ago
Role overview
As a central point of contact for our patients, you play a key role at the interface between those affected, specialist areas and quality management.
With empathy, expertise and a strong sense of legal issues, you make an important contribution to a patient-oriented culture.
- As a central point of contact for our patients, you play a key role at the interface between those affected, specialist areas and quality management.
- With empathy, expertise and a strong sense of legal issues, you make an important contribution to a patient-oriented culture.
- One-stop-shop for patient feedback - receiving, recording and initial assessment of concerns
- Coordination with the departments for a timely and solution-oriented processing
Main responsibilities
- One-stop-shop for patient feedback - receiving, recording and initial assessment of concerns
- Coordination with the departments for a timely and solution-oriented processing
- Support and support of the departments in the content processing of complaints
- Active feedback to patients at their request
- Processing of inquiries up to minor liability cases, including clarification of the legal basis
- Competent information on the rights and obligations of patients
- Further development, implementation and evaluation of patient satisfaction measurements for the entire operation
- Derivation of insights from the satisfaction data and feeding them into quality management for continuous improvement
- Preparation of evaluations and reports for quality management and management Requirements
- basic commercial or equivalent training with an administrative focus
Additional details
- Preparation of evaluations and reports for quality management and management
- Structured, careful and independent working methods safe handling of MS Office;
- Experience with acquisition and evaluation tools is advantageous
- Family atmosphere and very good social benefits at least five weeks’ leave
Notes and original content
- Requirements
- Structured, careful and independent working methods
- safe handling of MS Office;
- Family atmosphere and very good social benefits
- at least five weeks’ leave
Questions about this listing
What salary does Spital Uster offer for this role?
Spital Uster lists CHF 22'100 - 33'500 gross per year for this position in Uster. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Spital Uster offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Spital Uster during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Spital Uster?
Use the "Apply now" button on this page — it links directly to Spital Uster's original listing at jobs.spitaluster.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
