Employee Front Office Collection — Cornèr Banca
CHF 113'000 - 198'500
Cornèr Banca · Wallisellen (ZH)
- Location
- Wallisellen
- Contract
- full-time
- Posted
- 71 days ago
SalaryCHF 113'000 - 198'500
Role overview
As part of our growing operations in Zurich, we are seeking a dedicated and customer-focused professional to join our Front Office Team in the Dunning & Collection area.
This role offers the opportunity to contribute to effective credit management while ensuring high-quality customer interactions.
- As part of our growing operations in Zurich, we are seeking a dedicated and customer-focused professional to join our Front Office Team in the Dunning & Collection area.
- This role offers the opportunity to contribute to effective credit management while ensuring high-quality customer interactions.
- Key Responsibilities:
- Phone-based client communication for credit management and debt collection
- Commercial apprenticeship (KV) or equivalent diploma
- 1–2 years of professional experience, ideally in dunning, collections, financial services or customer service
Main responsibilities
- Key Responsibilities:
- Phone-based client communication for credit management and debt collection
- Negotiation of repayment plans and monitoring of agreed arrangements
- Coordination with external debt collection partners and management of assigned mandates
Key requirements
- Commercial apprenticeship (KV) or equivalent diploma
- 1–2 years of professional experience, ideally in dunning, collections, financial services or customer service
- Experience in roles requiring regular customer interaction by phone (inbound and outbound communication)
- Experience with financial products is considered an advantage
- Affinity for numbers, accuracy, and strong attention to detail
- Good knowledge of MS Office and the ability to quickly learn and work with different IT systems
- Strong communication and negotiation skills, particularly in challenging customer situations Proficiency in MS Office
Application process
- Application of active listening in client interactions, combined with analytical evaluation of information to identify and propose appropriate solutions
- Provide administrative and back-office support Close collaboration with internal teams
- 1–2 years of professional experience, preferably in receivables management (dunning and debt collection) or financial services
- Languages: German / Swiss German (written and spoken) and French (written and spoken) are mandatory;
- Italian is an advantage; additional languages are welcomed
- Experience in roles requiring regular customer interaction by phone (inbound and outbound communication)
- Excellent communication and negotiation skills, combined with active listening, empathy, and a pragmatic, solution-oriented approach Proficiency in MS Office
- Strong team orientation, with the ability to collaborate effectively in a dynamic environment
Additional details
- Provide administrative and back-office support Close collaboration with internal teams
- Excellent communication and negotiation skills, combined with active listening, empathy, and a pragmatic, solution-oriented approach Proficiency in MS Office
Notes and original content
- Provide administrative and back-office support
- Close collaboration with internal teams
- Excellent communication and negotiation skills, combined with active listening, empathy, and a pragmatic, solution-oriented approach
- Proficiency in MS Office
