CDI - Retail Manager Zürich (W/M) — Hermès
- Location
- Zurich, Switzerland
- Contract
- full-time
- Posted
- 21 days ago
Role overview
Who we are
Hermès Switzerland and Central Europe is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris.
We operate with over 200 employees, from our Headquarters in Geneva and across ten stores in Switzerland, Poland and Czech Republic.
- Who we are:
- Hermès Switzerland and Central Europe is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris.
- Context, Mission & Responsibilities:
- As an Area Manager, you report to and collaborate with the Retail Director to create and transmit an ambitious and coherent retail vision in our stores.
- Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.
Main responsibilities
- Context, Mission & Responsibilities:
- As an Area Manager, you report to and collaborate with the Retail Director to create and transmit an ambitious and coherent retail vision in our stores.
- You manage and lead with efficiency a network of 6 stores: Basel, Crans Montana, Gstaad, Lausanne, Lugano and Saint Moritz.
- The role of the Retail Manager is to support Store Managers in defining their store's strategy and in executing their objectives, ensuring a transversal area approach through the creation of synergies and sharing of best practices in all aspects.
- You lead the Store managers to achieve their goals in terms of business results, product sales through, customer experience and talent development. Drive Business Performance:
- You are responsible for achieving the turnover of your area ensuring a good balance between resources and objectives.
- Performance: you manage the various performance indicators of your stores (annual and monthly turnover objectives, KPIs, operational & financial indicators...)
What the company offers
- Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.
Company and context
- Retail operational efficiency: you drive continuous improvement on the organization of the floor and the productivity of the back of house.
- You ensure most efficient team organization of the store and you support logistical improvements in collaboration with the Retail Operations Manager.
- Product Offer: In collaboration with the product merchandising team, you ensure the quality and relevance of the product offer in store (as well as its presentation), and its renewal (via relevant purchases, stock management and transfers). Animate Client Service Excellence:
- You ensure that your stores’s clients receive an impeccable service.
- Ambassador and promoter of a unique experience within your stores, you will make sure to bring to life the Hermès values: Generosity Simplicity Bespoke Surprise – Expertise
- You ensure renewal and maintenance of the Customer Database, you drive your team to stimulate traffic, you know and activate your stores’s customers
- You maintain a foothold in your local territory with the help of relevant local partnerships and in collaboration with the communication department Implement Commercial Strategy:
- In collaboration with the Retail Director and in line with the subsidiary goals, you prepare the vision for your area and the business approach for each of your stores
- You prepare store budgets and support stores to achieve these budgets & the management of costs
- Together with the Product Offer department and in support to the Store Managers, you support on the implementation a Swiss buying strategy, based on the specificity of each store and market
Additional details
- You lead the Store managers to achieve their goals in terms of business results, product sales through, customer experience and talent development. Drive Business Performance:
- Product Offer: In collaboration with the product merchandising team, you ensure the quality and relevance of the product offer in store (as well as its presentation), and its renewal (via relevant purchases, stock management and transfers). Animate Client Service Excellence:
- Ambassador and promoter of a unique experience within your stores, you will make sure to bring to life the Hermès values: Generosity Surprise – Expertise
- You maintain a foothold in your local territory with the help of relevant local partnerships and in collaboration with the communication department Implement Commercial Strategy:
- Continuously work with store managers to develop and strengthen their local client base
- You regularly visit the stores in your area, to understand their functioning, deal with operational and managerial matters to reach organizational efficiency. Operational Management:
- After Sales: Support Store Managers in dealing with major client complaints. Performance criteria:
- Relevance and quality of the monitoring of store managers' action plans Profile we are looking for should possess:
- Strategic vision with an open mind for "out-of-the-box" solutions Leadership, sense of sharing & team player Strong managerial experience
- Ability to manage multicultural and geographically distant teams Structured, precise and creative
Notes and original content
- You lead the Store managers to achieve their goals in terms of business results, product sales through, customer experience and talent development.
- Drive Business Performance:
- Product Offer: In collaboration with the product merchandising team, you ensure the quality and relevance of the product offer in store (as well as its presentation), and its renewal (via relevant purchases, stock management and transfers).
- Animate Client Service Excellence:
- Ambassador and promoter of a unique experience within your stores, you will make sure to bring to life the Hermès values: Generosity
- Simplicity
- Surprise – Expertise
- You maintain a foothold in your local territory with the help of relevant local partnerships and in collaboration with the communication department
- Implement Commercial Strategy:
- People Management:
Questions about this listing
What salary does Hermès offer for this role?
Hermès lists CHF 101'500 - 154'000 gross per year for this position in Zurich, Switzerland. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Hermès offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Hermès during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Hermès?
Use the "Apply now" button on this page — it links directly to Hermès's original listing at talents.hermes.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
