Customer Service Coordinator — Stadler Rail
- Location
- Wallisellen
- Contract
- full-time
- Posted
- 23 days ago
Role overview
PROFILE
Completed studies in business administration, economics or comparable training with corresponding work experience
First practical experience in the areas of customer service, back office, logistics or supply chain management
- PROFILE
- Completed studies in business administration, economics or comparable training with corresponding work experience
- Control and coordination of daily after-sales processes (spare parts and repairs) as well as ensuring efficient and timely processing
- Recording, maintenance and monitoring of repair orders in the system, ensuring high data quality
Main responsibilities
- Control and coordination of daily after-sales processes (spare parts and repairs) as well as ensuring efficient and timely processing
- Recording, maintenance and monitoring of repair orders in the system, ensuring high data quality
- Track orders throughout the lifecycle and actively prioritize deadlines and urgent requirements to ensure customer satisfaction
- Central contact person for customer inquiries with the guarantee of fast, solution-oriented and reliable processing in close cooperation with internal interfaces
- Create and analyze regular reports and monitor relevant KPIs to support performance management and continuous improvement
Company and context
- Structured and solution-oriented working method with distinct organizational talent and high level of detail
- Reliability, flexibility and a proactive and customer-oriented mindset
- Good user knowledge in MS Office, especially Excel (e.g. data preparation, simple analysis and reporting)
- Very good knowledge of German and English in words and writing for secure communication with internal and external stakeholders
- Strong teamwork and enjoyment of working together in an international and multicultural environment
Questions about this listing
What salary does Stadler Rail offer for this role?
Stadler Rail lists CHF 73'500 - 111'500 gross per year for this position in Wallisellen. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Stadler Rail offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Stadler Rail during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Stadler Rail?
Use the "Apply now" button on this page — it links directly to Stadler Rail's original listing at careers.stadlerrail.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
