Customer Engagement Lead — Roche
- Location
- Ireland
- Contract
- full-time
- Posted
- 2 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Mission and responsibilities
- As Customer Engagement Lead, you are a dedicated people leader for our Patient Journey Partners (PJPs), accountable for their development, performance and wellbeing.
Main responsibilities
- Mission and responsibilities
- As Customer Engagement Lead, you are a dedicated people leader for our Patient Journey Partners (PJPs), accountable for their development, performance and wellbeing.
- Working as a peer partner to Squad Lead(s), you bridge disease area strategy and field execution, coaching and empowering PJPs to deliver high-quality, insight-led engagement across the ecosystem.
- By cultivating an agile, VACC-led team culture and driving field effectiveness, you ensure that every external interaction reflects Roche's commitment to delivering better outcomes for patients.
- Reporting to the Head of Commercial and working in close alignment with the Squad Lead(s), your key responsibilities will include: People Leadership & Coaching of PJPs
- Direct line manager for PJPs, accountable for performance management, individual development, and team wellbeing.
- Coaches PJPs through the VACC model, conducting regular field visits and coaching conversations to continuously elevate stakeholder engagement quality.
- Identifies capability gaps and drives targeted development interventions in partnership with relevant internal stakeholders. Customer Engagement Excellence
- Sets and upholds the standard for insight-led customer engagement, ensuring stakeholders experience a consistent and differentiated interaction with Roche.
- Partners with Squad Lead(s) to translate disease area strategy into clear field engagement priorities for PJPs.
Additional details
- Join Roche, where every voice matters. A dedicated people leader at the heart of our field organisation
- Reporting to the Head of Commercial and working in close alignment with the Squad Lead(s), your key responsibilities will include: People Leadership & Coaching of PJPs
- Identifies capability gaps and drives targeted development interventions in partnership with relevant internal stakeholders. Customer Engagement Excellence
- This role is primarily field-based, with regular office presence to support internal planning and cross-functional collaboration.
- In addition, you bring the following skills & experience:
Notes and original content
- Join Roche, where every voice matters.
- The Position
- The Opportunity
- A dedicated people leader at the heart of our field organisation
- Reporting to the Head of Commercial and working in close alignment with the Squad Lead(s), your key responsibilities will include:
- People Leadership & Coaching of PJPs
- Identifies capability gaps and drives targeted development interventions in partnership with relevant internal stakeholders.
- Customer Engagement Excellence
- Who are you
- Significant expe
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 85'500 - 129'500 gross per year for this position in Ireland. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
