Senior Technical Program Manager — Microsoft
NewCHF 113'500 - 172'000
Microsoft · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 5 days ago
SalaryCHF 113'500 - 172'000
Role overview
Process and Tooling Team Introduction
Cloud Interconnection & Acquisition | Network Fiber Who We Are
We are the Process and Tooling team supporting CIA Network Fiber, focused on simplifying how teams plan, source, deliver, and manage fiber work across regions.
- Process and Tooling Team Introduction
- Cloud Interconnection & Acquisition | Network Fiber Who We Are
- We are seeking a Technical Program Manager to drive process & tooling optimization and automation, primarily focused on AI driven improvements to accelerate transformation across global cloud and network operations.
- This role sits at the intersection of business process optimization, AI adoption, tooling, and intelligent automation engineering.
- Required
- Bachelor’s degree in Computer Science, Engineering, Data, Telecommunications, Finance, or related field AND some experience in these fields OR equivalent experience
Main responsibilities
- We are seeking a Technical Program Manager to drive process & tooling optimization and automation, primarily focused on AI driven improvements to accelerate transformation across global cloud and network operations.
- This role sits at the intersection of business process optimization, AI adoption, tooling, and intelligent automation engineering.
- You will lead the identification, development, and scaling of AI powered capabilities, process improvement and tooling requirements —embedding Copilot, automation, and predictive analytics into operational workflows to improve speed to market, data quality, cost efficiency, and decision making.
- The ideal candidate thrives in complex, matrixed environments, can move seamlessly between strategy and execution, and delivers measurable impact through responsible, scalable AI solutions. Key Responsibilities
- Process Optimization, Tooling & Automation with Focus on AI
- Map, analyze, and optimize end-to-end operational processes across network sourcing, inventory, planning, fiber lifecycle, and engineering workflows.
- Eliminate friction, standardize practices, and reduce cycle times using AI enabled automation.
- Partner with CIA and our partner teams to ensure integrated, scalable tooling solutions aligned to business priorities. AI, Data & System Integration
- Strengthen data quality, interoperability, and automation across network and operational tools.
- Enable AI powered data cleansing, reconciliation, forecasting, and predictive modeling.
Key requirements
- Required
- Bachelor’s degree in Computer Science, Engineering, Data, Telecommunications, Finance, or related field AND some experience in these fields OR equivalent experience
- Some experience managing cross-functional and/or cross-team projects Preferred Qualifications:
- Some experience in cloud, data center, or large‑scale network environments.
- Solid experience in program management, process improvement, automation, or operations.
- Hands‑on experience with AI tools, including Copilot and/or Copilot Studio.
- Experience developing automation or analytics solutions using Python or similar languages.
- Strong understanding of network or infrastructure lifecycles.
- Advanced proficiency in Microsoft Office, including Excel with financial or operational data.
Application process
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
- Microsoft is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Company and context
- Proven ability to influence across highly matrixed organizations.
- Strong analytical mindset with the ability to translate data into actionable insights.
- Excellent communication, documentation, and stakeholder management skills.
- Experience designing and implementing Copilot agents and agent flows, including prompt design.
- Familiarity with Azure services, Kusto queries, APIs, or enterprise data platforms.
- Experience with Lean, Six Sigma, or value‑stream mapping.
- Understanding of carrier networks, fiber delivery, or outside plant engineering.
- PMP or equivalent certification.
- Experience with Microsoft Dynamics or similar enterprise systems.
- Familiarity with AI readiness assessments or enterprise AI frameworks. Technical Program Management IC4
Additional details
- Cloud Interconnection & Acquisition | Network Fiber
- Our team partners closely with sourcing, delivery, engineering, operations, GIS, and regional stakeholders to turn complex workflows into clear, scalable processes and practical tooling solutions.
- The ideal candidate thrives in complex, matrixed environments, can move seamlessly between strategy and execution, and delivers measurable impact through responsible, scalable AI solutions. Key Responsibilities
- Partner with CIA and our partner teams to ensure integrated, scalable tooling solutions aligned to business priorities. AI, Data & System Integration
- Some experience managing cross-functional and/or cross-team projects
- Familiarity with AI readiness assessments or enterprise AI frameworks. Technical Program Management IC4
Notes and original content
- Who We Are
- Our Mission
- Responsibilities
- The ideal candidate thrives in complex, matrixed environments, can move seamlessly between strategy and execution, and delivers measurable impact through responsible, scalable AI solutions.
- Key Responsibilities
- Partner with CIA and our partner teams to ensure integrated, scalable tooling solutions aligned to business priorities.
- AI, Data & System Integration
- Qualifications
- Familiarity with AI readiness assessments or enterprise AI frameworks.
- Technical Program Management IC4
Questions about this listing
What salary does Microsoft offer for this role?
Microsoft lists CHF 113'500 - 172'000 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Microsoft offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Microsoft during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Microsoft?
Use the "Apply now" button on this page — it links directly to Microsoft's original listing at apply.careers.microsoft.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
