Sachbearbeitung After Sales Administration (w/m/d) — Galaxus
NewCHF 49'500 - 75'000
Galaxus · Dintikon (AG)
- Location
- Dintikon
- Contract
- full-time
- Posted
- 4 days ago
SalaryCHF 49'500 - 75'000
Role overview
You keep track of things even in demanding after-sales cases and ensure satisfied customers with your solution-oriented way of working.
The place of work can be chosen between Dintikon AG and Zurich.
- You keep track of things even in demanding after-sales cases and ensure satisfied customers with your solution-oriented way of working.
- The place of work can be chosen between Dintikon AG and Zurich.
- Recording and monitoring after-sales cases and advocating for individual solutions
- Responsible for checking invoices and credit notes as well as booking them correctly
- 2 years of experience in administration / back office
- Completed vocational training (EFZ) in the commercial field
Main responsibilities
- Recording and monitoring after-sales cases and advocating for individual solutions
- Responsible for checking invoices and credit notes as well as booking them correctly
- Daily contact with external parties such as service partners, forwarders, and end customers
- Making a significant contribution to the efficient closure of our warranty cases by proactively obtaining credit notes from our service partners
- Right in the middle instead of just being there - you actively ensure process optimization and challenge the status quo
- Competent and solution-oriented handling of all inquiries to achieve the highest customer satisfaction and that certain "WOW" effect Requirements
- 2 years of experience: Administration / Back Office
- Completed vocational training (EFZ): Commercial sector
- Customer contact and very good PC user skills (MS Office, ERP systems) are necessary
- You are a customer- and service-oriented person and go the extra mile for a perfect customer experience
Key requirements
- 2 years of experience in administration / back office
- Completed vocational training (EFZ) in the commercial field
- Customer contact experience and very good PC skills (MS Office, ERP systems) are required
- Customer- and service-oriented mindset, willing to go the extra mile for a perfect customer experience
- Strong teamwork skills, combined with a self-reliant working style, quick comprehension, and resilience
- Highly motivated to learn new things and eager to take on new challenges
- Ability to align actions and decisions with personal convictions and values
- Use of creativity and initiative to solve problems and achieve goals
What the company offers
- Other benefits Switzerland: Benefit from 25 days of vacation, exclusive employee prices in the shop, mobile, internet, and TV subscriptions at corporate rates, and other advantages.
Application process
- Application & Contact Melanie Widmer People Attraction Specialist
Additional details
- Competent and solution-oriented handling of all inquiries to achieve the highest customer satisfaction and that certain "WOW" effect
- Use creativity and initiative to solve problems and achieve goals English (an advantage) Italian (an advantage) French (an advantage)
- Note for recruitment agencies For this position, we only consider direct applications.
Notes and original content
- for recruitment agencies For this position, we only consider direct applications.
- Requirements
- Use creativity and initiative to solve problems and achieve goals
- German (fluent)
- English (an advantage)
- Italian (an advantage)
- French (an advantage)
- What we offer
