Head of Customer Service Machinery Industry (m/f) 100% — yellowshark AG
- Location
- Baden
- Contract
- Full-time
- Posted
Full description
18.09.2026 Head of Customer Service Machinery Industry (m/f) 100% 5400 baths Service technology
- Permanent employment
Office Wage band 95,000 - 125,000 CHF 01 Future employer You take over the professional, organizational and operational management of the customer service and together with your team ensure a professional and customer-oriented service. You keep an eye on both the internal processes and the concerns of our customers. 02 Your task
Her many responsibilities include
Leadership and development of the existing customer service team Responsibility for efficient organization and smooth processes in service Ensuring a high level of customer orientation and professional support throughout the entire service process Coordination and support in the operational planning of service technicians Testing and processing of service reports as well as assessment of the corresponding billing Clarification of customer requests and assumption of responsibility in demanding customer cases Close cooperation with technology, administration and other internal bodies Ongoing optimization of service processes and ensuring reliable order processing 03
Benefits
- Participation in external training
- Flexible organisation of working time
- Progressive conditions of employment
- International field of activity
- Free parking
- At least 5 weeks of vacation
- Regular team support measures and company events
- Responsible activities
04 Your profile For this responsible position, we are looking for an experienced personality who already knows the customer service of a technically shaped company from his own responsibility.
Provided that
Completed technical training Commercial training or a comparable additional qualification Several years of management experience in customer service or service as well as already exercised responsibility in a comparable function within the machine industry Strong technical understanding and a good sense of customer needs Secure appearance, decision-making strength and a solution-oriented attitude Very good organizational skills and the ability to keep track of multiple parallel tasks Stylistic German in Word and Writing Very good knowledge of French is mandatory because you regularly communicate with French-speaking customers and contacts Good knowledge of English and/or Italian is an added advantage 05 Worth knowing We offer you a responsible leadership position with direct influence on the quality and further development of our service organization. In-depth introduction to the existing organization and the specific tasks Support from an experienced and expert team Versatile activity with a high degree of personal responsibility Modern infrastructure and contemporary workplace Attractive employment conditions Long-term perspective in a technically demanding environment Other Recommendations Apply now Unfortunately, we cannot currently support applications from your region. Contact person T E-mail To the team Application process 01 Submit your application in 10 minutes 02 Examination of documents 03 Reply within 5 days Job ticker Get the latest job offers directly into your mailbox. Spontaneous application You take the initiative, we examine suitable job offers. PREVIOUS JOB NEXT JOB Have we aroused your interest? Send your application in 3 easy steps. Apply now Unfortunately, we cannot currently support applications from your region.
Questions about this listing
What salary does yellowshark AG offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Baden is CHF 85'500 - 129'500 gross per year — an estimate, not a figure communicated by yellowshark AG. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does yellowshark AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with yellowshark AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Aargau's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at yellowshark AG?
Use the "Apply now" button on this page — it links directly to yellowshark AG's original listing at jobs.yellowshark.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
