Head of Customer Service Machinery Industry (m/f) 100% — yellowshark AG
- Location
- Baden
- Contract
- other
- Posted
- 11 days ago
Role overview
18.09.2026 Head of Customer Service Mechanical Industry (m/f) 100% 5400 Baden Service Technology Permanent employment Office Lohnband 95'000
- 18.09.2026 Head of Customer Service Mechanical Industry (m/f) 100% 5400 Baden Service Technology Permanent employment Office Lohnband 95'000
Application process
- Thorough introduction to the existing organization and the specific tasks Support by an experienced and experienced team Versatile activity with a high degree of self-responsibility Modern infrastructure and contemporary workplace Attractive employment conditions Long-term perspective in a technically demanding environment Apply now Unfortunately we can not currently support applications from your region.
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- person T E-mail About the team Application process 01 Submission of your application in 10 minutes 02 Review of documents 03 Response within 5 days Similar positions 23.09.2026 / 9000 St.
Contacts
- Gallen Team Leader Service Engineer German Switzerland m/f 100% 22.08.2026 / 8004 Zurich Service Engineer Mechanical Engineering, Automotive & Robotic Systems (m/f/d) 09.09.2026 / 6331 Hünenberg (Remote) Service Engineer Heat Systems (Central Switzerland Region) (m/f) 100% Today / 8105 Regensdorf Service Engineer 100% (m/f/d) Job Ticker Received Get the latest job offers directly into your mailbox.
Company and context
- 125'000 CHF 01 Future employer You take over the professional, organizational and operational management of the customer service and together with your team ensure a professional and customer-oriented service.
- You keep an eye on both the internal processes and the concerns of our customers. 02 Your task Your versatile area of responsibility includes: management and further development of the existing customer service team Responsibility for efficient organization and smooth processes in the service Ensure a high level of customer orientation and professional support throughout the entire service process Coordination and support in the planning of the deployment of the service technicians Testing and processing of the service reports as well as assessment of the corresponding billing Clarification of customer inquiries and assuming responsibility in demanding customer cases Close cooperation with technology, administration and other internal departments Ongoing optimization of the service processes and ensuring reliable order processing 03 Benefits Participation in external training Flexible working hours Conditions International field of activity Free parking At least 5 weeks Holiday Regular team-promoting measures and company events Responsible activities 04
- For this responsible position, we are looking for an experienced personality who already knows the customer service of a technically shaped company from his own responsibility.
- Provided: Completed technical training Commercial further education or a comparable additional qualification Several years of management experience in customer service or service as well as already exercised responsibility in a comparable function within the machine industry Strong technical understanding and a good sense of customer needs Secure appearance, decision-making strength and a solution-oriented attitude Very good organizational skills and the ability, even in several parallel
- Good knowledge of French is absolutely necessary, as you regularly communicate with French-speaking customers and contact persons Good knowledge of English and/or Italian are an additional advantage 05 Good knowledge
- We offer you a responsible leadership position with direct influence on the quality and further development of our service organization.
Additional details
- Contact person T E-mail About the team Application process 01 Submission of your application in 10 minutes 02 Review of documents 03 Response within 5 days Similar positions 23.09.2026 / 9000 St.
Questions about this listing
What salary does yellowshark AG offer for this role?
yellowshark AG lists CHF 85'500 - 129'500 gross per year for this position in Baden. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does yellowshark AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with yellowshark AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at yellowshark AG?
Use the "Apply now" button on this page — it links directly to yellowshark AG's original listing at jobs.yellowshark.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
