Head of Customer Service Logistics — Emil Frey
NewCHF 85'500 - 129'500
Emil Frey · Safenwil (AG)
- Location
- Safenwil
- Contract
- other
- Posted
- 4 days ago
SalaryCHF 85'500 - 129'500
Role overview
What you should know about us The Emil Frey Group is not only a Swiss family business with 100 years of experience, but also one of the leading companies in the automotive industry.
Quality, tradition, innovation and customer orientation are the main pillars of the company.
The focus of the activities is on the import of car brands, the operation of garages, the logistics of spare parts and accessories and the provision of financial services.
- What you should know about us The Emil Frey Group is not only a Swiss family business with 100 years of experience, but also one of the leading companies in the automotive industry.
- Quality, tradition, innovation and customer orientation are the main pillars of the company.
Application process
- Head of Human Resources looks forward to receiving the complete application (including CV, references, etc.) via the “Apply now!” link.
- For reasons of better readability, the language forms male, female and diverse (m/f/d) are not used at the same time.
- Female and other gender identities are expressly included.
- For us, diversity also means that people work together in teams that achieve the best possible results through their uniqueness and differences.
- We believe that a diverse workforce and an inclusive culture enable us to achieve our full potential.
- Ensuring a high quality of service in the areas of customer service, returns and disposal
Company and context
- and monitoring of transport services incl. Customs clearance processes
- Processing and processing of complaints, damage reports as well as returns, exchange and warranty parts
- Analysis of causes of errors and complaints as well as initiation of improvement measures
- Professional management, support and further development of the 8 employees in the customer service/returns area
- Support with change and process optimization (quality, productivity, costs)
- Creation and evaluation of statistics, key figures and quality reports Taking on IT and system support tasks
- Ensuring a smooth flow of information to import, retail, logistics, IT and internal positions
- Active participation in cross-departmental projects
- Completed professional training in logistics, customer service or commercial-technical environments
- Further training in the area of logistics, process management or leadership
Additional details
- Emil Frey Betriebs AG provides logistics services for goods and vehicles and is therefore the hub in the flow of goods between our customers and their end consumers.
- Organizing and monitoring transport services incl. Customs clearance processes
- Creation and evaluation of statistics, key figures and quality reports Taking on IT and system support tasks
- Several years of experience in the customer service, returns or logistics environment, ideally with management experience Strong customer and service orientation
- Your own, attractive pension fund as an independent pension fund A long-term business perspective
- Organization and monitoring of transport services incl.
Notes and original content
- Your tasks
- Organizing and monitoring transport services incl.
- Customs clearance processes
- Creation and evaluation of statistics, key figures and quality reports
- Taking on IT and system support tasks
- Several years of experience in the customer service, returns or logistics environment, ideally with management experience
- Strong customer and service orientation
- Your own, attractive pension fund as an independent pension fund
- A long-term business perspective
