Customer Support Specialist 30 - 40% (f/m/d) — Hitachi Energy
- Location
- Wettingen
- Contract
- Part-time
- Posted
- 4 days ago
Full description
The opportunity
Hitachi Energy, High Voltage Products, is renowned worldwide as a specialist for power transmission and distribution. The Service unit is responsible for the worldwide after sales support of generator circuit-breaker (GCB) systems and gas insulated switchgears (GIS), including training, installation and commissioning, scheduled maintenance, added value services, troubleshooting, extensions, retrofits and replacements
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This role serves as the central point of contact for customer orders from receipt through delivery and requires close collaboration with customers and internal stakeholders. The ideal candidate has a strong customer focus, excellent organizational skills, and enjoys working in a dynamic environment where effective communication and coordination are key to success. Join our team.
How you will make an impact
- Act as the central point of contact for customer orders from receipt through delivery, ensuring a smooth and efficient order lifecycle
- Review, process, and manage customer orders in SAP, including workflow execution and maintenance of relevant master data
- Coordinate closely with Production Planning and other internal stakeholders to achieve optimal delivery schedules while balancing customer expectations and operational requirements
- Build strong customer relationships through proactive communication regarding order status, delivery dates, changes, and updates
- Manage customer-requested changes, clarify incomplete or unclear orders, and ensure accurate execution through effective cross-functional coordination
- Support the resolution of credit blocks, overdue invoices, and unclear incoming payments in collaboration with the relevant departments
- Partner with Sales, Export, Production, Packaging, Quality, and other internal teams to support special projects, express shipments, and customer-specific requirements
- Contribute to continuous improvement initiatives, including automation projects, process optimization activities (e.g. REIWA), and Quality/CCRP-related tasks
- Drive operational excellence through efficient communication, strong coordination, and a customer-focused approach
Your background
- Commercial or business qualification, or equivalent
- Previous experience in Customer Service, Order Management, Sales Support, or a similar role is an advantage
- Customer-oriented mindset with a strong commitment to delivering excellent service
- Strong communication, organizational, and coordination skills
- Ability to work independently while maintaining effective collaboration within a team environment
- Experience with SAP or another ERP system is preferred
- Good knowledge of Microsoft Office applications
- Fluent German and English language skills; additional languages are an advantage
- Structured, reliable, and proactive working style with strong attention to detail
More about us
We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.
Questions about this listing
What salary does Hitachi Energy offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Wettingen is CHF 29'600 - 45'400 gross per year — an estimate, not a figure communicated by Hitachi Energy. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Hitachi Energy offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Hitachi Energy during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Aargau's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at Hitachi Energy?
Use the "Apply now" button on this page — it links directly to Hitachi Energy's original listing at hitachi.wd1.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
