Customer Service Specialist (m/f/d) — Möbel Pfister AG
- Location
- Suhr
- Contract
- Part-time
- Posted
Full description
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Customer Service Specialist (m/f/d)
60% - 100%
Suhr
By agreement
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We at pfister pursue a vision: We want to move our products into every Swiss home. We are seeking active support for this. Help us bring the approximately 100,000 products in our range into the homes of our customers. Whether in one of the 18 branches or at the headquarters in Suhr: You can expect a unique environment, working with attractive products and, last but not least, appreciation and respect for your commitment. There are already around 1,400 people working at pfister today - will you join soon?
Your new tasks
- You take over cases from the 1st level and lead them independently to the solution: complaints, repairs, spare parts deliveries, delivery delays
- You lead each case in the CRM (BSI) and work with the order data from the connected systems
- You coordinate the solution with branches, logistics and assembly as well as with manufacturers and suppliers
- You adhere to commitments, reaction and processing times and proactively inform customers about the status
- Find viable solutions and escalate where necessary
- You bring your knowledge to the further development of processes, text templates and tools
- Completed commercial or craft training, ideally with experience in both areas
- Several years of experience in customer service, ideally in case handling of complaints
- Self-responsible working methods: you complete cases instead of passing them on
- Secure, solution-oriented appearance, even in difficult discussions with customers, assembly and suppliers
- Very good knowledge of German in word and writing
- Secure handling of MS Office and CRM systems
- Experience in the furniture, kitchen or craft industry
- French language skills
Questions about this listing
What salary does Möbel Pfister AG offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Suhr is CHF 64'500 - 110'000 gross per year — an estimate, not a figure communicated by Möbel Pfister AG. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Möbel Pfister AG offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Möbel Pfister AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Aargau's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at Möbel Pfister AG?
Use the "Apply now" button on this page — it links directly to Möbel Pfister AG's original listing at apply.refline.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
