Client Manager (all) — SWICA Gesundheitsorganisation
- Location
- Lausanne
- Contract
- full-time
- Posted
- 39 days ago
Role overview
An advisory service combining empathy and competence makes all the difference.
As a customer advisor or advisor at SWICA, you actively participate in the satisfaction of our clients.
Your personal development is also important to us.
- An advisory service combining empathy and competence makes all the difference.
- As a customer advisor or advisor at SWICA, you actively participate in the satisfaction of our clients.
Contacts
- Timely management of contact points in the areas of telephony, e-mail, NPA, handling of CRM tasks, physical mail Physical reception of clients
- Ensuring optimal customer satisfaction and portfolio retention and customer recovery
- Processing clients' requests in accordance with first contact resolution, including transfer and performance tasks
- Implementation of regional and national actions for existing clients
- Internal and external correspondence in French, English and German
- Management of opportunities and complaints in accordance with Branch process directives
- Establishing offers and correspondence in the private customer sector
- Monitoring and active processing of tenders sent What distinguishes you from others SWC Trade employee or equivalent training AFA Insurance Certificate Experience in insurance or brokerage
- Excellent oral and written communication in French and English, German an asset Very good mastery of common computer tools Sense of discretion and confidentiality
- Ability to communicate easily, relationship ease
Additional details
- With the SWICA Market Academy and support for the AFA insurance intermediary degree, your evolution will be continuous – in a motivated team, where your ideas will be taken into account and can grow with you. Here's how you contribute to health
- Timely management of contact points in the areas of telephony, e-mail, NPA, handling of CRM tasks, physical mail Physical reception of clients
- Monitoring and active processing of tenders sent What distinguishes you from others SWC Trade employee or equivalent training AFA Insurance Certificate Experience in insurance or brokerage
- Excellent oral and written communication in French and English, German an asset Very good mastery of common computer tools Sense of discretion and confidentiality
Notes and original content
- With the SWICA Market Academy and support for the AFA insurance intermediary degree, your evolution will be continuous – in a motivated team, where your ideas will be taken into account and can grow with you.
- Here's how you contribute to health
- Timely management of contact points in the areas of telephony, e-mail, NPA, handling of CRM tasks, physical mail
- Physical reception of clients
- Monitoring and active processing of tenders sent What distinguishes you from others
- SWC Trade employee or equivalent training
- AFA Insurance Certificate
- Experience in insurance or brokerage
- Excellent oral and written communication in French and English, German an asset
- Very good mastery of common computer tools
Questions about this listing
What salary does SWICA Gesundheitsorganisation offer for this role?
SWICA Gesundheitsorganisation lists CHF 83'500 - 126'500 gross per year for this position in Lausanne. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does SWICA Gesundheitsorganisation offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with SWICA Gesundheitsorganisation during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at SWICA Gesundheitsorganisation?
Use the "Apply now" button on this page — it links directly to SWICA Gesundheitsorganisation's original listing at jobs.swica.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
