Fachverantwortliche/-r Kundendienst und Retouren — Emil Frey

Full description

What you should know about us The Emil Frey Group is not only a Swiss family company with 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the main pillars of the company. The focus of the activities is on the import of car brands, the operation of garages, the logistics of spare and accessories as well as the provision of financial services. Emil Frey Betriebs AG provides logistics services for goods and vehicles and is thus the hub in the flow of goods between our customers and their end users. Their tasks

• Ensuring a high quality of service in the area of customer service, returns and disposal
• Organization and supervision of transport services incl. Customs procedures
• Processing and handling of complaints, damage reports and returns, exchange and guarantee parts
• Analysis of causes of errors and complaints as well as initiation of improvement measures
• Professional management, support and further development of the 8 employees in the area of customer service / returns
• Support for change and process optimization (quality, productivity, costs)
• Preparation and evaluation of statistics, key figures and quality reports
• Taking over IT and system support tasks
• Ensuring a smooth flow of information on import, retail, logistics, IT and internal offices
• Active participation in cross-divisional projects Your profile
• Completed vocational training in logistics, customer service or commercial-technical environment
• Further training in logistics, process management or leadership
• Several years of experience in the customer service, returns or logistics environment, ideally with management experience
• Strong customer and service orientation
• Very good process and quality understanding as well as high IT affinity
• Knowledge of how an Oracle Warehouse Management System (WMS) works is beneficial
• Experience in dealing with ERP and logistics systems as well as with evaluations and key figures
• Structured, independent and resilient working method
• Strong communication personality with joy of collaboration and change
• Very good knowledge of German is required, good knowledge of French is desirable What we offer you You will find a new challenge with us with exciting tasks and much more:
• Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more)
• An own, attractive pension fund as an independent pension fund
• A long-term business perspective
• Individual training and development opportunities
• At least 25 days vacation How to contact us Andrea Lugonjic, Stv. Head of staff is looking forward to the complete application (e.g. CV, employment certificates, etc.) via the link "Apply now!". For reasons of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. Female and other gender identities are explicitly included. Diversity also means for us that people work together in teams that achieve the best possible results through their uniqueness and diversity. We believe that a diverse workforce and an inclusive culture enable us to realize our full potential.
• Ensuring a high quality of service in the area of customer service, returns and disposal
• Organization and supervision of transport services incl. Customs procedures
• Processing and handling of complaints, damage reports and returns, exchange and guarantee parts
• Analysis of causes of errors and complaints as well as initiation of improvement measures
• Professional management, support and further development of the 8 employees in the area of customer service / returns
• Support for change and process optimization (quality, productivity, costs)
• Preparation and evaluation of statistics, key figures and quality reports
• Taking over IT and system support tasks
• Ensuring a smooth flow of information on import, retail, logistics, IT and internal offices
• Active participation in cross-sectoral projects
• Completed vocational training in logistics, customer service or commercial-technical environment
• Further training in logistics, process management or leadership
• Several years of experience in the customer service, returns or logistics environment, ideally with management experience
• Strong customer and service orientation
• Very good process and quality understanding as well as high IT affinity
• Knowledge of how an Oracle Warehouse Management System (WMS) works is beneficial
• Experience in dealing with ERP and logistics systems as well as with evaluations and key figures
• Structured, independent and resilient working method
• Strong communication personality with joy of collaboration and change
• Very good knowledge of German is required, good knowledge of French is desirable