Post Sanela closes: what changes for patients in Ticino (cross-border guide)
The Post Office shall discontinue the computerised folder service by the end of 2026. Here are the procedures for saving data and the future of the health system.
Context
In short - The Post Sanela platform will close by the end of the year. - The decision involves 1,240 Ticino users and 116 health facilities. - The data must be saved or transferred within the set deadline. - A transition to the future national health system is expected. ## Key facts - What: Closing the computerized patient record platform. - When: Official communication of 25 June; closing by the end of 2026. - Where: Canton Ticino and 18 other Swiss cantons. - Who: Swiss Post (Post Sanela). - Users involved: 1,240 Ticino users and 116 health professionals. - Workplaces at risk: 37 units north of the Alps. The Post Office has announced the definitive closure of the Post Sanela platform, a system used for the management of the computerised patient record. The decision, made public on 25 June, marks the end of a project that had been active in Ticino for about a year and a half. The news has generated disappointment at the Department of Health and Social Care (DSS), as expressed by Director Raffaele De Rosa. The system, which has around 70,000 affiliates nationwide, will cease operations by the end of the current year, leaving patients and healthcare facilities facing the need to manage the migration of clinical information. ### The management of the transition The Department of Health and Social Care, led by Raffaele De Rosa, has confirmed that it is in
Operational details
The current closure of Post Sanela is not an isolated event, but rather part of a deep transformation of digital health in Switzerland. For patients, including those from Ticino who use healthcare services, the change requires reflection on the management of their clinical documents. The current system, based on private or cantonal platforms, is leaving space for a centralized vision promoted by the Confederation. This evolution aims to overcome the fragmentation that has characterized the offer in recent years, making the electronic patient dossier a uniform element throughout the country by 2030. The decision of the Post to focus on the new federal standard has direct implications not only for users but also for employment, with 37 jobs at risk in the regions north of the Alps.
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Key points
What should users in Ticino do concretely when using Post Sanela? The Posta has provided precise instructions to prevent the loss of sensitive clinical data. Users have several options: they can transfer their data into the integrated electronic health record in the Posta app, or they can save the information directly on their personal device. Another option is to choose another provider of an electronic health record before the final closure of the system. The Posta has committed to contacting directly the 70,000 Swiss affiliates to guide them through the migration or cancellation procedures. It is crucial not to wait until the last moment to start these operations, to avoid technical complications due to the high volume of requests towards the end of the year.
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Source: rsi.ch
Frequently Asked Questions
- What happens to my health data after Post Sanela closes?
- The data will no longer be available on the Post Sanela platform after the end of the year. Users must download them to their device, transfer them to the health file of the Mail App or migrate to another operator before the expiry date.
- Does the closure of Post Sanela affect my health insurance?
- No, the closure concerns exclusively the IT platform for managing the patient record. Relations with its health insurance fund and insurance cover remain unchanged and independent of the digital filing system.
- What are the timelines for saving the information?
- The platform will be accessible until the end of the current calendar year. It is advisable to proceed with the operations of saving or transferring data as soon as possible, following the official communications sent directly by Post Sanela.