Bill Decree: new rules for consumers from 19 June 2026
New rules for consumers: from 19 June 2026, new regulations on telemarketing and electricity-gas contracts. Here's what changes
Contesto
In brief - From June 19, 2026, new rules on telemarketing and electricity-gas contracts - Aggressive telemarketing banned for energy contracts - Contracts nullified if signed with unauthorized telemarketing ## Key facts - What: New rules on telemarketing and electricity-gas contracts - When: From June 19, 2026 - Where: Italy - Who: Italian Government - Amount: Not specified On June 19, 2026, some provisions contained in the Bill Decree issued by the Government and recently published in the Official Gazette will come into force, concerning telemarketing and electricity and gas contracts. The Codici association draws the attention of citizens, considering the pitfalls and critical issues that are recorded in this sector. 'When we talk about call centers and telemarketing - declares Ivano Giacomelli, national secretary of Codici - we often think of annoying, persistent phone calls, which sometimes turn into scams. In recent months, several initiatives have been taken to strengthen consumer defense tools. Something is changing, but the road is still long. The invitation we renew is to pay attention to the calls we receive, especially from contacts not present in the address book, not to provide personal data and not to answer with a 'yes'. An affirmative answer, in fact, can be used to activate, for example, a new contract. So, maximum attention and report suspicious calls.' ### News for electricity and gas contracts From June 19, 2026, it will be forbidden to make commercial solicitations by phone, even by sending messages to propose or conclude electricity and gas supply contracts. In short, contact only occurs if there has been an explicit request from the user or if the latter has given specific consent to receive commercial offers. What happens if these guidelines...
Dettagli operativi
• ## Analysis of the implications for consumers The new provisions contained in the Bollette Decree represent a significant step towards consumer protection, particularly for those residing in areas such as the Canton Ticino, where aggressive telemarketing is particularly widespread. The ability to recognize calls from legal operators through three-digit short numbers represents an important safeguard, reducing the risk of falling victim to telephone fraud. ### What changes for cross-border workers For cross-border workers who work in Switzerland and reside in Italy, the new rules represent an additional level of protection. Often, cross-border workers are targeted by aggressive commercial offers, especially regarding electricity and gas contracts. The nullity of contracts concluded by telephone without an explicit request or specific consent represents an important guarantee to avoid unwanted costs. ### Procedure for reporting suspicious calls In case of suspicious calls, it is essential to report the incident immediately to the Authority for Communications Guarantees. This not only helps to protect oneself but also contributes to strengthening the protection system for all consumers. Reports can be made through the Authority's official website or by directly contacting the dedicated toll-free number. ### Comparison with the previous situation Before the entry into force of the new provisions, consumers were often exposed to aggressive telemarketing practices without any specific protection. The ability to easily recognize legal calls through short numbers represents a significant step forward, reducing the risk of confusion and fraud. ## Useful tools to protect your net income To reduce FX leakage, compare CHF-EUR exchange options and banks for cross-border wo...
Punti chiave
What to do to protect yourself To protect yourself from aggressive telemarketing practices, it is essential to follow some simple but effective guidelines. First of all, it is important not to answer calls from numbers not present in your contacts and never provide personal data or sensitive information. In case of doubt, it is always better to verify the identity of the caller through official channels. ### Concrete steps for consumers 1. Verify the caller's identity: Use the three-digit short numbers to recognize legal calls. 2. Do not provide personal data: Avoid providing sensitive information during an unverified call. 3. Report suspicious calls: Use official channels to report any aggressive telemarketing practices. 4. Request written confirmation: In case of commercial offers, always request written confirmation before accepting any contract. ### Useful tools For further information and to use useful tools such as the bill calculator, visit the official website of the Authority for Communications Guarantees. Additionally, you can consult the practical guides available on the site to better understand the new provisions and protect yourself from telephone fraud. Source: varesenoi.it
Punti chiave
[{"q":"What are the new rules for telemarketing?","a":"As of June 19, 2026, it will be prohibited to make commercial solicitations by phone for light and gas contracts without an explicit request or specific user consent."},{"q":"What happens if a contract is signed through unauthorized telemarketing?","a":"The contract will be considered null and void if signed over the phone without an explicit request or specific user consent."},{"q":"How can I recognize legal calls?","a":"Legal calls will be identifiable through short three-digit numbers, just like all numbers dedicated to customer service."}]
Frequently Asked Questions
- What are the new rules for telemarketing?
- As of June 19, 2026, it will be prohibited to make commercial solicitations by phone for light and gas contracts without an explicit request or specific user consent.
- What happens if a contract is signed through unauthorized telemarketing?
- The contract will be considered null and void if signed over the phone without an explicit request or specific user consent.
- How can I recognize legal calls?
- Legal calls will be identifiable through short three-digit numbers, just like all numbers dedicated to customer service.