Sales Operations Manager - USA & Kanada — Swiss Re

NeuCHF 101'500 - 154'000

Swiss Re · Zürich (ZH)

Categoria: Commerciale Contratto: full-time Salario: CHF 101'500 - 154'000

LohnCHF 101'500 - 154'000

Locations: Armonk, NY, US | Fort Wayne, IN, US

Are you a people-first leader who thrives at the intersection of operational excellence and business impact?

Do you get energized by building high-performing teams, solving complex problems, and driving meaningful process improvements?

Locations: Armonk, NY, US | Fort Wayne, IN, US
Are you a people-first leader who thrives at the intersection of operational excellence and business impact?
Key Responsibilities
Lead, coach, and develop a high-performing Sales Operations team, fostering a culture of accountability, continuous learning, and exceptional client service

Key Responsibilities
Lead, coach, and develop a high-performing Sales Operations team, fostering a culture of accountability, continuous learning, and exceptional client service
Drive cross-training initiatives to build team resilience and ensure business continuity across shifting priorities
Oversee end-to-end customer onboarding and operational support activities, ensuring service levels, quality standards, and operational objectives are consistently met
Manage team workload and capacity effectively, adapting to volume fluctuations and evolving business priorities with agility
Maintain robust operational controls and data quality standards , monitoring KPIs and operational metrics to ensure accuracy, integrity, and compliance
Support audit, compliance, and governance requirements , serving as a key operational point of contact for escalations and risk management
Identify and lead process improvement initiatives that simplify, standardize, and automate workflows — improving efficiency, scalability, and the overall stakeholder experience
Partner with technology and business teams to implement operational enhancements and drive digital transformation within the function
Build and sustain strong relationships with internal business partners and leadership, communicating operational performance, priorities, and risks with clarity and confidence About the Team

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
We may use AI-powered tools to support the review and evaluation of applications for this position.
These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people.
To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Keywords: Reference Code: 138536

Build and sustain strong relationships with internal business partners and leadership, communicating operational performance, priorities, and risks with clarity and confidence
Team members play a meaningful role in shaping how the business operates, making this a place where your contributions are visible and your impact is real.
Bachelor's degree or equivalent professional experience in a relevant discipline These are additional nice to haves:
This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Reference Code: 138536

Armonk, NY, US |
Fort Wayne, IN, US
About the Role
About the Team
Bachelor's degree or equivalent professional experience in a relevant discipline
These are additional nice to haves:
About Swiss Re
To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
Reference Code: 138536

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