Concierge (m/w/d) — Grand Hotel Kronenhof
NeuCHF 57'500 - 87'000
Grand Hotel Kronenhof · Pontresina (GR)
- Ort
- Pontresina
- Vertrag
- seasonal
- Veröffentlicht
- Heute
LohnCHF 57'500 - 87'000
Rollenüberblick
Concierge (m/w/d) — Grand Hotel Kronenhof, Pontresina (Engadin, Graubünden).
Pensum: 100%.
Vertrag: Saisonstelle / Seasonal.
- Concierge (m/w/d) — Grand Hotel Kronenhof, Pontresina (Engadin, Graubünden).
- Pensum: 100%.
- In this role, you combine genuine warmth with the precision of 5-star hospitality, turning every stay into an unforgettable experience.Your Responsibilities:The First Impression: Heartfelt check-in & check-out, professional rooming, and competent guest support throughout their entire stay.Service Excellence: Active contribution to a smooth daily front office operation according to the high standards of "The Leading Hotels of the World" (LHW).Coordination: Handling and processing reservations via Protel, as well as reliable cash management.Communication: Confident handling of guest inquiries and complaint management with tact and diplomacy.
- This is youFoundation: Completed vocational training in the hotel industry and (initial) professional experience at the front office of a luxury or upscale hotel.Languages: Fluent in German and English.
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
Hauptaufgaben
- In this role, you combine genuine warmth with the precision of 5-star hospitality, turning every stay into an unforgettable experience.Your Responsibilities:The First Impression: Heartfelt check-in & check-out, professional rooming, and competent guest support throughout their entire stay.Service Excellence: Active contribution to a smooth daily front office operation according to the high standards of "The Leading Hotels of the World" (LHW).Coordination: Handling and processing reservations via Protel, as well as reliable cash management.Communication: Confident handling of guest inquiries and complaint management with tact and diplomacy.
- This is youFoundation: Completed vocational training in the hotel industry and (initial) professional experience at the front office of a luxury or upscale hotel.Languages: Fluent in German and English.
- Additional languages are a welcome asset.IT Skills: Proficient in using Opera Cloud and MS Office.Personality: You stand out through your well-groomed appearance, a resilient nature, and a genuine passion for the art of service.Why the Kulm?
- We offer you a workplace in one of the most exclusive locations in the world.
- Look forward to a motivated team, attractive benefits within the Kulm Group, and the opportunity to gain valuable experience in a tradition-rich environment.Ready for the Kulm Spirit?
Was das Unternehmen bietet
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
Bewerbungsprozess
- Luxury Standards: Consistent compliance with and active application of Leading Quality Assurance (LQA) and Forbes standards throughout the guest journey.
- Fulfilling individual wishes: Personalised assistance ranging from insider recommendations and restaurant bookings to organising tailor-made experiences in the Engadin.
- Coordination & Logistics: Seamless organisation of arrivals and departures, luggage and valet parking services, as well as coordinating all shuttles and transfers.
- Relationship Management: Building and maintaining excellent relationships with local partners, mountain railways, event organisers, and regional service providers.
- Cross-departmental Communication: Ensuring a flawless flow of information within the Concierge team and close collaboration across all departments.
- Fleet & Equipment Maintenance: Overseeing the proper care and upkeep of the hotel fleet and operational equipment. This is what you move with us
- Professional Experience: Several years of experience as a Concierge within the 5-star hotel industry.
- Luxury Service Standards: Sound knowledge and practical experience with LQA and Forbes standards.
Kontakte
- This is what you move with usCompetently handle reservations for individual and group guests as the first point of contact, ensuring the highest level of professionalism and proactive attention to detail Maintain and update guest databases with the utmost accuracy, contributing significantly to guest satisfaction and loyalty Address and resolve guest complaints promptly and with sensitivity, always finding the most suitable solution in a discreet and efficient manner Manage multichannel communication, responding to all incoming enquiries by phone and email Coordinate with other departments to ensure optimal alignment between room and event occupancy and our F&B and Spa offerings Support the Reservations Manager with administrative tasks, ensure adherence to our high standards, and contribute to the continuous improvement of our products
- This is what you move with usYou are the voice of our hotel: Whether by phone or email, you craft compelling offers, confirm bookings, and ensure follow-ups are handled with precision – all in line with LHW and ISO standards.You think in terms of occupancy and opportunity: You keep our reservations plan accurate and up to date, actively contributing to the optimal utilization of our room inventory.You bring numbers to life: In close collaboration with the Executive Assistant Manager and Front Office Manager, you develop forecasts and reports that are essential for daily planning.You are meticulous with data: Guest profiles and databases are maintained with care and discretion – structure and compliance are part of your DNA.You stay ahead of the curve: From managing the Channel Manager system to continuously refining our ISO and RIMS standards – you ensure smooth operations and bring fresh ideas to the table.You turn potential into performance: Upselling is more than a task to you – it’s a way to enhance the guest journey and create meaningful added value.Why join us?
- Because you’ll be part of one of Switzerland’s most renowned hotels – a place where you don’t just work, you help shape the future.
- You’ll be surrounded by passionate professionals and experience a team culture defined by elegance, authenticity, and collaboration.
- This is youProfessional background: You have completed vocational training in hospitality or a commercial field – ideally within luxury hospitality – and offer several years of relevant experience.
- Sales mindset: You understand what drives booking decisions and how to elevate the guest experience through strategic room sales.
- Language skills: You speak and write fluently in German and English; additional knowledge of French or Italian is a plus.
- Composure & clarity: Whether under pressure or in direct guest communication, you remain professional, efficient, and warm.
- Drive & growth orientation: You are eager not just to meet expectations but to improve processes and invest in your own development.
- BenefitsAt Kulm Group, our employees are the heart of our success.
Weitere Details
- Stellenantritt: 2026-12-01.
- Fleet & Equipment Maintenance: Overseeing the proper care and upkeep of the hotel fleet and operational equipment. This is what you move with us
- Language Skills: Business fluent German and English; additional foreign languages are an asset. Front Office Agent (m/w/d) Reservations Agent (m/w/d) Assistant Reservations Manager (m/w/d) Grand Hotel Kronenhof
Notizen und Originalinhalt
- This is you
- Fleet & Equipment Maintenance: Overseeing the proper care and upkeep of the hotel fleet and operational equipment.
- This is what you move with us
- Language Skills: Business fluent German and English; additional foreign languages are an asset.
- Front Office Agent (m/w/d)
- Kulm Hotel
- Reservations Agent (m/w/d)
- Assistant Reservations Manager (m/w/d)
- Grand Hotel Kronenhof
Fragen zu dieser Stellenanzeige
Welches Gehalt bietet Grand Hotel Kronenhof für diese Stelle?
Grand Hotel Kronenhof gibt CHF 57'500 - 87'000 brutto pro Jahr für diese Position in Pontresina an. Dies ist das im Original-Inserat veröffentlichte Gehalt (oder, falls der Arbeitgeber keinen Betrag nennt, eine realistische Schätzung für Rolle und Branche) — der Rechner auf dieser Seite berechnet daraus Ihr tatsächliches Netto nach Grenzgänger-Steuer und Sozialabgaben.
Ist das eine Vollzeitstelle, und welchen Vertragstyp bietet Grand Hotel Kronenhof?
Diese Stelle ist eine Vollzeit-Position. Der hier angezeigte Vertragstyp stammt direkt aus dem Original-Inserat des Arbeitgebers; klären Sie genaue Arbeitszeiten, Kündigungsfrist und Probezeit während des Bewerbungsprozesses mit Grand Hotel Kronenhof, da diese Details auch innerhalb derselben Vertragskategorie variieren können.
Brauche ich eine Grenzgänger-Bewilligung für eine Stelle im Kanton Graubünden?
EU/EFTA-Bürger mit Wohnsitz in der Grenzzone des an den Kanton Graubünden angrenzenden Landes können eine G-Bewilligung beantragen; der Schweizer Arbeitgeber reicht sie nach Vertragsunterzeichnung beim Migrationsamt dieses Kantons ein. Grenzzonen-Regeln und Bearbeitungszeiten variieren je nach Nachbarland und Kanton — klären Sie die Details mit dem Migrationsamt des Kantons Graubünden oder mit HR während der Bewerbung.
Wie bewerbe ich mich für diese Stelle bei Grand Hotel Kronenhof?
Nutzen Sie die Schaltfläche "Jetzt bewerben" auf dieser Seite — sie führt direkt zum Original-Inserat von Grand Hotel Kronenhof unter careers.kronenhof.com, sodass Ihre Bewerbung direkt im Bewerbermanagementsystem des Arbeitgebers landet. Frontaliere Ticino sammelt oder leitet keine Bewerbungen selbst weiter.
