Travelling Fleet Vorgesetzter - Shore Excursions — MSC Group

Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Shore Excursions Fleet Supervisor oversees all aspects of Shore Excursions on board MSC Fleet and Is responsible and accountable for driving sales through the effective coaching of the Shore Excursions teams in areas such as profit growth, expense control, product training, staff development and customer service. The goal is to ensure compliance with corporate standards, enhance operational excellence, maximize revenue performance, and improve customer satisfaction scores. Your Impact - Monitor and supervise the performance of the assigned ships to achieve Company's assigned targets. - Support the onboard team to achieve maximum revenue and Guests' Satisfaction - Ensure application/implementation of company standard and procedures - Coach and train onboard teams ensuring active team participation - Audit safety procedures in place with our Tour Operators Your Journey so far - At least 4 years of experience in the role of onboard Shorex Manager - Fluent in English (minimum B2) and any additional language is a plus - Computer proficiency with the MS Office Package - Knowledge of onboard booking systems is an advantage - Analytical skills - Experience in training and people development - Strong Interpersonal and Communication skills - This is a crew contract involving a long period of travel on board our ships and our offices The Fleet Supervisor’s activities are supervised and coordinated by the Corporate Team, to whom they report all actions, ideas, and implementations, while also providing relevant analyses to monitor and enhance the results required by the Company. Your Essentials Hold a valid passport Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commi