Global Digital CX Journey Lead — Roche
- Ort
- Basel
- Vertrag
- full-time
- Veröffentlicht
- Gestern
Rollenüberblick
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities:
- Shape the E2E CX Roadmap: Lead efforts to analyze the E2E customer journey.
- & Experience:
- Experience: 5-8+ years leading complex CX initiatives within a global, matrixed corporate environment.
Hauptaufgaben
- Key Responsibilities:
- Shape the E2E CX Roadmap: Lead efforts to analyze the E2E customer journey.
- Collect and translate functional objectives into Themes, Epics, and a single, prioritized Digital CX backlog.
- Orchestrate Cross-Functional Alignment: Foster shared accountability across RDT, M , Commercial, GCS, and Customer Areas.
- Build consensus globally and regionally, balancing scalable solutions with local nuances.
- Drive Data-Driven Insights: Leverage customer behavior analytics, benchmarking data, and commercial feedback to uncover experience gaps and opportunities.
- Partner with analytics experts to track leading and lagging performance metrics.
- Foster Innovation & Continuous Improvement: Monitor the impact of digital touchpoint changes.
- Stay ahead of emerging digital CX trends and technologies to proactively integrate best practices into Roche’s ecosystem. Who You Are
- You are a structured, pragmatic, and customer-centric leader.
Wichtige Anforderungen
- & Experience:
- Experience: 5-8+ years leading complex CX initiatives within a global, matrixed corporate environment.
- Education: Advanced degree in Customer Experience, Digital Product Ownership, Digital Marketing, or a related field.
- Technical Expertise: Deep knowledge of Digital Customer Experience (DigCX), in-market Customer Journey Mapping, User-Centered Design, and UX/UI research.
- Ecosystem Knowledge: Solid understanding of omnichannel strategies, digital platforms, and the technical ecosystems that power modern customer journeys.
- Methodologies: Proven proficiency in Agile frameworks (SAFe, Scrum) and Design Thinking to effectively bridge the gap between strategy and execution.
- Communication: Exceptional stakeholder management and collaboration skills, with a native or bilingual command of English. What We Offer
- A dynamic, multinational, and collaborative environment where your work directly impacts the future of healthcare.
- Opportunities for continuous growth, learning, and development within Roche's global digital ecosystem.
- A flexible work model that supports your well-being and professional balance.
- Are you ready to lead the next evolution of Digital CX at Roche?
Bewerbungsprozess
- now!
- Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary locatio
Unternehmen und Kontext
- Operating within a complex matrix organization, you will consolidate insights from Functional, Lifecycle, and Commercial teams to shape a seamless, unified, and differentiating digital and physical experience for our core customer segments. The Position
- Your primary focus will be on understanding, analyzing, and optimizing digital touchpoints where over 70% of interactions are digital, ensuring they seamlessly integrate with physical touchpoints.
- By creating clear, actionable E2E CX roadmaps, you will guide prioritization and drive alignment across cross-functional teams, translating customer needs into a cohesive, evidence-driven digital vision.
Weitere Details
- Join Roche, where every voice matters.
- Operating within a complex matrix organization, you will consolidate insights from Functional, Lifecycle, and Commercial teams to shape a seamless, unified, and differentiating digital and physical experience for our core customer segments.
- Stay ahead of emerging digital CX trends and technologies to proactively integrate best practices into Roche’s ecosystem. Qualifications & Experience:
- Communication: Exceptional stakeholder management and collaboration skills, with a native or bilingual command of English.
- Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary locatio
Notizen und Originalinhalt
- The Position
- Stay ahead of emerging digital CX trends and technologies to proactively integrate best practices into Roche’s ecosystem.
- Who You Are
- Qualifications & Experience:
- What We Offer
- Where pay transparency applies, details are provided based on the primary posting location.
- For this role, the primary locatio
Fragen zu dieser Stellenanzeige
Welches Gehalt bietet Roche für diese Stelle?
Roche gibt CHF 85'500 - 129'500 brutto pro Jahr für diese Position in Basel an. Dies ist das im Original-Inserat veröffentlichte Gehalt (oder, falls der Arbeitgeber keinen Betrag nennt, eine realistische Schätzung für Rolle und Branche) — der Rechner auf dieser Seite berechnet daraus Ihr tatsächliches Netto nach Grenzgänger-Steuer und Sozialabgaben.
Ist das eine Vollzeitstelle, und welchen Vertragstyp bietet Roche?
Diese Stelle ist eine Vollzeit-Position. Der hier angezeigte Vertragstyp stammt direkt aus dem Original-Inserat des Arbeitgebers; klären Sie genaue Arbeitszeiten, Kündigungsfrist und Probezeit während des Bewerbungsprozesses mit Roche, da diese Details auch innerhalb derselben Vertragskategorie variieren können.
Brauche ich eine Grenzgänger-Bewilligung für eine Stelle im Kanton Basel?
EU/EFTA-Bürger mit Wohnsitz in der Grenzzone des an den Kanton Basel angrenzenden Landes können eine G-Bewilligung beantragen; der Schweizer Arbeitgeber reicht sie nach Vertragsunterzeichnung beim Migrationsamt dieses Kantons ein. Grenzzonen-Regeln und Bearbeitungszeiten variieren je nach Nachbarland und Kanton — klären Sie die Details mit dem Migrationsamt des Kantons Basel oder mit HR während der Bewerbung.
Wie bewerbe ich mich für diese Stelle bei Roche?
Nutzen Sie die Schaltfläche "Jetzt bewerben" auf dieser Seite — sie führt direkt zum Original-Inserat von Roche unter roche.wd3.myworkdayjobs.com, sodass Ihre Bewerbung direkt im Bewerbermanagementsystem des Arbeitgebers landet. Frontaliere Ticino sammelt oder leitet keine Bewerbungen selbst weiter.
