Global Customer Support (GCS) - Molecular Labs Senior Specialista — Roche
- Località
- Basel
- Contratto
- full-time
- Pubblicato
- Ieri
Panoramica
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities
- High-Performance Infrastructure (SBX/AXELIOS Focus)
- & Experience Minimum Requirements:
- Education: Bachelor’s or Master’s degree in Computer Science, Network Engineering, Electronic Engineering, or a related technical field.
Responsabilità principali
- Key Responsibilities
- High-Performance Infrastructure (SBX/AXELIOS Focus)
- Data Pipeline Optimization: Support the IT and network architecture for the Roche AXELIOS (SBX) platform across the EMEA region.
- Bottleneck Troubleshooting: Optimize high-speed data pathways from bandwidth management to compute clusters and storage nodes.
- System Administration: Manage environment-specific OS requirements, including Roche Linux (RLX) and Windows Server for the Unified Gateway.
- Cloud & Digital Connectivity (Avenio Connect)
- Connectivity Architecture: Oversee Avenio Connect integrations, ensuring seamless instrument-to-Cloud and instrument-to-LIMS communication.
- Security & Compliance: Configure and manage FortiGate 60F Firewalls , ensuring security certificates and firewall rules align with global medical data standards.
- Remote Ecosystems: Implement and support remote user interfaces and service access protocols (SSH, RDP, VNC). Advanced Networking & Support
- Topology Design: Troubleshoot and optimize complex network topologies, including VLANs, VPNs, and SD-WAN , within high-output clinical environments.
Requisiti principali
- & Experience Minimum Requirements:
- Education: Bachelor’s or Master’s degree in Computer Science, Network Engineering, Electronic Engineering, or a related technical field.
- Professional Experience: 7+ years in IT/Networking and Hardware support, ideally managing integrated systems in a regulated or clinical environment.
- Networking Expertise: Advanced proficiency in firewalls, routing/switching, and security protocols (CCNP level preferred).
- Travel Flexibility: Ability to travel up to 30% for site audits and installations.
- Travel flexibility to Schengen states is preferred . Preferred
- Knowledge Management: Demonstrated experience in authoring high-quality technical files (SOPs, site preparation guides, network diagrams) and delivering technical training to global field teams and customer IT departments.
- Bioinformatics (BFX): Familiarity with NGS pipelines, data storage (NAS/SAN), and genomic file formats like FASTQ and VCF .
- Hybrid Cloud: Experience with AWS or Google Cloud hybrid deployments for diagnostic data.
- Infrastructure Knowledge: Understanding of high-speed data requ
Dettagli ulteriori
- Join Roche, where every voice matters.
- Remote Ecosystems: Implement and support remote user interfaces and service access protocols (SSH, RDP, VNC). Advanced Networking & Support
- Legacy Maintenance (NIPT/AcfS): Provide secondary sustaining support for the AcfS (Ariosa cell-free DNA System) and associated partner hardware as it phases out over the coming years. Who You Are as an Ideal Candidate Qualifications & Experience Minimum Requirements:
Note e contenuto originale
- The Position
- Remote Ecosystems: Implement and support remote user interfaces and service access protocols (SSH, RDP, VNC).
- Advanced Networking & Support
- Legacy Maintenance (NIPT/AcfS): Provide secondary sustaining support for the AcfS (Ariosa cell-free DNA System) and associated partner hardware as it phases out over the coming years.
- Who You Are as an Ideal Candidate
- Qualifications & Experience
- Minimum Requirements:
- Travel flexibility to Schengen states is preferred .
Domande frequenti su questo annuncio
Che stipendio offre Roche per questa posizione?
Roche indica CHF 85'500 - 129'500 lordi annui per questo ruolo a Basel. Questo è lo stipendio pubblicato nell'annuncio originale (o, quando il datore non specifica una cifra, una stima realistica per ruolo e settore) — il calcolatore di questo sito lo converte nel netto reale una volta applicate imposta da frontaliere e contributi sociali.
È un ruolo a tempo pieno, e che tipo di contratto offre Roche?
Questo annuncio è una posizione a tempo pieno. Il tipo di contratto mostrato qui arriva direttamente dall'annuncio originale del datore di lavoro; conferma sempre orario esatto, preavviso e durata del periodo di prova con Roche durante il colloquio, perché questi dettagli possono variare anche all'interno della stessa categoria contrattuale.
Serve un permesso da frontaliere per un ruolo nel canton Basilea?
I residenti UE/AELS nella zona di frontiera del paese confinante con il canton Basilea possono richiedere il Permesso G; il datore di lavoro svizzero lo presenta all'ufficio della migrazione di quel canton dopo la firma del contratto. Regole sulla zona di frontiera e tempi di lavorazione variano per paese confinante e canton — verifica i dettagli con l'ufficio della migrazione del canton Basilea o con HR durante il colloquio.
Come mi candido a questa posizione presso Roche?
Usa il pulsante "Candidati ora" in questa pagina — rimanda direttamente all'annuncio originale di Roche su roche.wd3.myworkdayjobs.com, quindi la tua candidatura arriva direttamente nel sistema di gestione candidature del datore di lavoro. Frontaliere Ticino non raccoglie né inoltra candidature in proprio.
