Gestione account di successo del cliente — Microsoft
- Località
- Zürich
- Contratto
- full-time
- Pubblicato
- 2 giorni fa
Panoramica
Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth.
By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.
Through deep technical expertise and differentiated go-to-market execution, we win, capture market share, and scale repeatable growth motions.
- Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth.
- By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.
- Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
- Required
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Responsabilità principali
- Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
Requisiti principali
- Required
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- This role requires collaboration with local customers; therefore, fluency in German is required. Preferred Qualifications:
- Microsoft certification in relevant technologies (e.g., Azure, M365, Copilot)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification
Processo di candidatura
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
- Microsoft is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Azienda e contesto
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
- As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
- Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches.
- Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value.
- Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.
- Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution, value realization, and customer success outcomes.
- Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success.
- Serve as a customer advocate and customer success leader, continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.
Dettagli ulteriori
- This role requires collaboration with local customers; therefore, fluency in German is required.
- Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification
Note e contenuto originale
- Responsibilities
- Qualifications
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
Domande frequenti su questo annuncio
Che stipendio offre Microsoft per questa posizione?
Microsoft indica CHF 101'500 - 154'000 lordi annui per questo ruolo a Zürich. Questo è lo stipendio pubblicato nell'annuncio originale (o, quando il datore non specifica una cifra, una stima realistica per ruolo e settore) — il calcolatore di questo sito lo converte nel netto reale una volta applicate imposta da frontaliere e contributi sociali.
È un ruolo a tempo pieno, e che tipo di contratto offre Microsoft?
Questo annuncio è una posizione a tempo pieno. Il tipo di contratto mostrato qui arriva direttamente dall'annuncio originale del datore di lavoro; conferma sempre orario esatto, preavviso e durata del periodo di prova con Microsoft durante il colloquio, perché questi dettagli possono variare anche all'interno della stessa categoria contrattuale.
Serve un permesso da frontaliere per un ruolo nel canton Zurigo?
I residenti UE/AELS nella zona di frontiera del paese confinante con il canton Zurigo possono richiedere il Permesso G; il datore di lavoro svizzero lo presenta all'ufficio della migrazione di quel canton dopo la firma del contratto. Regole sulla zona di frontiera e tempi di lavorazione variano per paese confinante e canton — verifica i dettagli con l'ufficio della migrazione del canton Zurigo o con HR durante il colloquio.
Come mi candido a questa posizione presso Microsoft?
Usa il pulsante "Candidati ora" in questa pagina — rimanda direttamente all'annuncio originale di Microsoft su apply.careers.microsoft.com, quindi la tua candidatura arriva direttamente nel sistema di gestione candidature del datore di lavoro. Frontaliere Ticino non raccoglie né inoltra candidature in proprio.
