Technical Implementation Manager (Lab Transformation Team) — Roche

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position The Opportunity

The Diagnostics Solution Implementation Manager leads a high-performing technical solution team to implement and install complex diagnostic systems. The mission is to bridge the gap between the plan and the reality of installation, ensuring every deployment is executed with precision, minimal downtime, and maximum client satisfaction. They are the guardian of the "first impression," transforming a sold contract into a functional, life-saving clinical tool.

Key Responsibilities

Team Leadership & Development

• Recruit, mentor, and technically upskill a field engineering team to handle evolving diagnostic hardware and software middleware
• Conduct performance coaching, including "ride-alongs" and technical audits to provide real-time feedback to engineers in clinical environments

Operational Management

• Act as the single point of contact for resource management on installation projects
• Map out technical experts' deployments across multiple geographic territories based on site readiness and technician expertise
• Monitor KPIs such as Mean Time to Install (MTTI), first-time-fix rates, and customer effort scores
• Manage travel, expense budgets, and specialised tool inventory for the field team

Technical & Compliance Oversight

• Ensures site readiness assessments by reviewing facility blueprints, network requirements, and power specifications
• Audit installation logs and validation protocols to ensure compliance with Quality Management System (QMS) requirements
• Consolidate field data on component failures to provide the organisation with actionable insights for product improvements

Strategic Collaboration

• Act as the primary liaison between project management, the field teams and customers
• Contribute to defining the Laboratory Transformation Leadership team strategy and oversee project prioritisation
• Serve as the final point of technical and operational escalation for complex site issues

Who You Are

Experience & Credentials

• Bachelor's degree in Business Administration, Management, Engineering, or related field (MBA or Master's in Project Management highly preferred)
• Proven experience in a people-management or team-lead role within an engineering environment
• Proven experience managing a portfolio of projects with cross-functional teams of 10+ people
• Demonstrated success in implementing new organisational processes or migrating teams to new project management methodologies
• Valid driving licence

Core Competencies

• Strategic Agility : Focus on high-value activities and ensure your team has the support and tools needed to meet organizational objectives
• Decision Making : Push decision-making to appropriate levels, take accountability, and make sound judgments even with incomplete information
• Managing Change : Articulate long-term objectives, effectively manage change, and build the emotional and rational case for transformation
• Inspiring & Influencing : Foster idea exchange, gain buy-in for proposals, and create a learning environment that promotes professional development
• Teamwork & Collaboration : Make people feel heard, encourage open discussions, tell the truth, and build diverse teams to deliver exceptional results
• Systems Thinking : Identify how delays cascade across the organization and forecast human capital needs to prevent burnout
• Emotional Intelligence (EQ) : High levels of empathy and situational awareness to mentor diverse personalities and maintain team mora