Service Ingegnere & Field Auditor — Sulzer

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Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role Job Summary The Sr. (Field) Service Engineering Lead is responsible for installing, configuring, calibrating, and repairing technical products and systems at customer locations. The role includes diagnosing malfunctions, performing maintenance, and providing on-site training to customer personnel. This job profile is intended for experienced professionals who apply practical knowledge of a job area and work independently with general supervision. Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. The Service Engineer & Field Auditor is responsible for delivering on-site technical expertise, auditing customer installations, and ensuring an outstanding customer experience throughout the project lifecycle. By combining deep technical knowledge with a proactive and consultative approach, this role supports Sulzer’s commitment to reliability, performance, and customer satisfaction. Main tasks and responsibilities : Provide on-site technical support for commissioning, troubleshooting, failure analysis, and training in the operation and maintenance of Sulzer equipment. Audit customer installations and propose tailored solutions that optimize production, reliability, and efficiency. Translate customer needs into concrete recommendations (e.g., equipment upgrades, spare parts strategies, maintenance optimization, or process improvements). Ensure an optimal customer journey, from pre-sales to final delivery, with proactive, transparent, and passionate engagement at every stage. Proactively engage with customers, anticipate needs, and identify opportunities for value creation. Comply with Sulzer’s quality policies, safety standards, and environmental regulations on both company premises and customer sites. Contribute to the continuous improvement of the company’s processes, services, and team environment. Participate in and actively support company initiatives Initially, to adhere to Sulzer policies: Code of Business Conduct, Authority and Approval Procedures, Risk Management, Travel policies, etc… HSE Responsibilities :

• Ensure compliance with safety instructions, use of Personal Protective Equipment (PPE).
• Proactive intervention in the event of a dangerous situation.
• Propose improvements in terms of safety. Competencies and behavior required (What strengths needed?) Management Competencies: Results driven, Proactive, reliable, and capable of working independently as well as in cross-functional teams. Leadership Competencies: Exceeding customer expectations, Ensuring accountability and integrity, Customer-oriented mindset with excellent communication and interpersonal skills Profile: Mechanical engineer or equivalent technical background Industrial Competencies : Strong technical expertise in rotating equipment, commissioning, maintenance, and failure analysis. Ability to perform audits, analyze findings, and recommend practical, value-added solutions. Adaptability and problem-solving skills in challenging field environments. Professional experience:
• Proven experience in field service engineering, technical support, or equipment auditing, ideally in fertilizers, or rotating equipment industries.
• Local experience and local markets knowledge
• Experience in customer-facing roles, with demonstrated ability to manage relationships across different stages of the project lifecycle.
• Knowledge of safety and environmental standards applicable to industrial sites
• Strong technical skills
• Problem-solving and conflict management
• Open for changes, demonstrates willingness to change
• International in thinking and acting
• Autonomous
• General computer sk