Responsabile Service Excellence and Customer Support — Roche
- Località
- Basel
- Contratto
- full-time
- Pubblicato
- 2 giorni fa
Panoramica
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities
- Setting the Direction: You will define the future of our service department and advise the leadership team on how to achieve our goals. Further:
Responsabilità principali
- Key Responsibilities
- Setting the Direction: You will define the future of our service department and advise the leadership team on how to achieve our goals. Further:
- Focusing on Customers: You will lead our service and customer support teams to make sure every customer has a great experience when they need help.
- Working Together: You will build strong relationships with other departments like Sales and Marketing, and connect our local team with our regional partners.
- Improving Operations: You will manage the department's budget and use data to make smart decisions about how we work and what we need to be successful.
- Coaching the Team: You will spend time coaching and mentoring your team.
- We want you to create a culture where people feel safe, supported, and encouraged to learn and grow every day. What You Bring to the Team
- We are looking for a visionary leader who is great at solving problems, stays calm under pressure, and naturally looks at the "big picture" while remaining ready to dive into the details to support a customer or team member.
- Education: A university degree in Engineering, Life Sciences, or a related field.
- Experience: At least 3 years of experience managing teams in technical support, medical devices, or the pharmaceutical industry.
Azienda e contesto
- People Skills: A natural ability to build diverse teams and guide them through organizational change with kindness, empathy, and clear communication. Candidate Selection Process:
- We review CVs and contact the most suitable candidates only
Dettagli ulteriori
- Join Roche, where every voice matters.
- Location: Zagreb (Croatia) or Ljubljana (Slovenia) | Office-based with expected travel across the affiliate 30% Division: Roche Diagnostics Adriatic
- Setting the Direction: You will define the future of our service department and advise the leadership team on how to achieve our goals.
- We want you to create a culture where people feel safe, supported, and encouraged to learn and grow every day. What You Bring to the Team
- People Skills: A natural ability to build diverse teams and guide them through organizational change with kindness, empathy, and clear communication. Candidate Selection Process:
Note e contenuto originale
- The Position
- Location: Zagreb (Croatia) or Ljubljana (Slovenia) | Office-based with expected travel across the affiliate 30%
- Division: Roche Diagnostics Adriatic
- About the Role
- We want you to create a culture where people feel safe, supported, and encouraged to learn and grow every day.
- What You Bring to the Team
- People Skills: A natural ability to build diverse teams and guide them through organizational change with kindness, empathy, and clear communication.
- Candidate Selection Process:
Domande frequenti su questo annuncio
Che stipendio offre Roche per questa posizione?
Roche indica CHF 85'500 - 129'500 lordi annui per questo ruolo a Basel. Questo è lo stipendio pubblicato nell'annuncio originale (o, quando il datore non specifica una cifra, una stima realistica per ruolo e settore) — il calcolatore di questo sito lo converte nel netto reale una volta applicate imposta da frontaliere e contributi sociali.
È un ruolo a tempo pieno, e che tipo di contratto offre Roche?
Questo annuncio è una posizione a tempo pieno. Il tipo di contratto mostrato qui arriva direttamente dall'annuncio originale del datore di lavoro; conferma sempre orario esatto, preavviso e durata del periodo di prova con Roche durante il colloquio, perché questi dettagli possono variare anche all'interno della stessa categoria contrattuale.
Serve un permesso da frontaliere per un ruolo nel canton Basilea?
I residenti UE/AELS nella zona di frontiera del paese confinante con il canton Basilea possono richiedere il Permesso G; il datore di lavoro svizzero lo presenta all'ufficio della migrazione di quel canton dopo la firma del contratto. Regole sulla zona di frontiera e tempi di lavorazione variano per paese confinante e canton — verifica i dettagli con l'ufficio della migrazione del canton Basilea o con HR durante il colloquio.
Come mi candido a questa posizione presso Roche?
Usa il pulsante "Candidati ora" in questa pagina — rimanda direttamente all'annuncio originale di Roche su roche.wd3.myworkdayjobs.com, quindi la tua candidatura arriva direttamente nel sistema di gestione candidature del datore di lavoro. Frontaliere Ticino non raccoglie né inoltra candidature in proprio.
