Operations Manager, ZCAM — Zurich Insurance (sede Ticino)
- Località
- Lugano
- Contratto
- full-time
- Pubblicato
- Oggi
Panoramica
Are you a motivated and innovative person, interested in working on strategic projects for one of the largest global insurers?
Then this job is definitely something for you.
- Are you a motivated and innovative person, interested in working on strategic projects for one of the largest global insurers?
- Then this job is definitely something for you.
- Key Responsibilities
- Production Operations Ownership: Own end-to-end accountability for production operations across all live Claims and Automation solutions.
Responsabilità principali
- Key Responsibilities
- Production Operations Ownership: Own end-to-end accountability for production operations across all live Claims and Automation solutions.
- Ensure service stability, SLA/OLA adherence, availability targets, and operational health across the production landscape
- Own the resource model for the wider RUN team.
- Plan, allocate, and manage capacity across internal staff and external partners to ensure adequate coverage for BAU operations, incident response, peak periods, and planned maintenance windows
- Lead incident response and resolution processes; ensure root cause analysis and problem management drive sustainable fixes and reduce repeat incidents.
- Maintain escalation paths and on-call structures
- Define, monitor, and report on SLAs, OLAs, and KPIs for production services.
- Drive accountability for service performance and initiate corrective actions where targets are at risk.
- Systematically identify and eliminate operational inefficiencies, recurring issues, and manual toil.
Processo di candidatura
- We look forward to receiving your online application.
- Zurich supports flexible working arrangements and recognizes that talent comes in many forms.
- Please feel free to discuss any flexibility needs during the interview process.
- At Zurich, we challenge the status quo and focus on what can go right.
- We are an equal opportunity employer that values diversity, individuality and collaboration. Why Zurich
- At Zurich, we like to think outside the box and challenge the status quo.
- We take an optimistic approach by focusing on the positives and constantly asking What can go right?
- We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Azienda e contesto
- As Operations Manager, you will be part of an agile delivery unit to power data-driven decisions and advancing the data and analytics capabilities of the Zurich organization.
- By leveraging new technology, the ZCAM (Zurich Customer Active Management) unit ensures that all stakeholders in the organization can efficiently access leverage data and use modern technologies to enable the business to be truly customer centric.
- As an Operations Manager you own the production operations of existing setups leading a wider cross-functional team of internal resources and external partners.
- Within our chapter-based delivery model, you are the single point of accountability for production operations ensuring that all live solutions meet agreed service levels, that the RUN team is effectively resourced and managed, and that operational excellence is continuously advanced.
- You drive the adoption of Agentic AI and automation to enhance production resilience, reduce manual intervention, and future-proof our operations.
- You act as the connective tissue between chapter leads, product teams, vendors, and senior leadership on all matters relating to production stability, operations resourcing and operational performance.
Dettagli ulteriori
- Manage performance, onboarding, and skill development for production operations roles.
- Acts with integrity, confidence, accountability and demonstrates sound business ethics and consistently adheres to, and promotes these throughout the project lifecycle Additional information
- We are an equal opportunity employer that values diversity, individuality and collaboration.
- Join us as we constantly explore new ways to protect our customers and the planet . Remote working: Hybrid Schedule: Full Time Recruiter name: Vesna Pivk
Note e contenuto originale
- Acts with integrity, confidence, accountability and demonstrates sound business ethics and consistently adheres to, and promotes these throughout the project lifecycle
- Additional information
- Why Zurich
- Join us as we constantly explore new ways to protect our customers and the planet .
- Location(s): SI
- Remote working: Hybrid
- Schedule: Full Time
- Recruiter name: Vesna Pivk
Domande frequenti su questo annuncio
Che stipendio offre Zurich Insurance (sede Ticino) per questa posizione?
Zurich Insurance (sede Ticino) indica CHF 79'500 - 135'000 lordi annui per questo ruolo a Lugano. Questo è lo stipendio pubblicato nell'annuncio originale (o, quando il datore non specifica una cifra, una stima realistica per ruolo e settore) — il calcolatore di questo sito lo converte nel netto reale una volta applicate imposta da frontaliere e contributi sociali.
È un ruolo a tempo pieno, e che tipo di contratto offre Zurich Insurance (sede Ticino)?
Questo annuncio è una posizione a tempo pieno. Il tipo di contratto mostrato qui arriva direttamente dall'annuncio originale del datore di lavoro; conferma sempre orario esatto, preavviso e durata del periodo di prova con Zurich Insurance (sede Ticino) durante il colloquio, perché questi dettagli possono variare anche all'interno della stessa categoria contrattuale.
Serve il Permesso G per candidarmi a questa posizione in Ticino da frontaliere italiano?
Sì, se risiedi in Italia entro la zona di frontiera dei 20 km. Il datore di lavoro svizzero presenta la domanda di Permesso G all'Ufficio della migrazione del Cantone Ticino dopo la firma del contratto — la prima emissione richiede 2-6 settimane, poi il rinnovo è automatico ogni anno finché prosegue il rapporto di lavoro. Il rientro al domicilio italiano almeno una volta a settimana è obbligatorio per mantenere lo status. Nota: questo annuncio prevede lavoro da remoto — il telelavoro sopra il 25% del tempo può spostare la base previdenziale verso l'Italia, verifica con HR la quota concordata prima di firmare.
Come mi candido a questa posizione presso Zurich Insurance (sede Ticino)?
Usa il pulsante "Candidati ora" in questa pagina — rimanda direttamente all'annuncio originale di Zurich Insurance (sede Ticino) su careers.zurich.com, quindi la tua candidatura arriva direttamente nel sistema di gestione candidature del datore di lavoro. Frontaliere Ticino non raccoglie né inoltra candidature in proprio.
