IT SERVICE DELIVERY — Union Bancaire Privée
- Località
- Geneva, Switzerland
- Contratto
- full-time
- Pubblicato
- 36 giorni fa
Panoramica
Job Profile: IT Service Delivery – Team Lead Department: COO – IT / IT Service Delivery Location: Geneva – On-site (not hybrid) Job Type: Full-Time (Permanent) Reports To: Head of IT Service Management Date: 01.08.2026 Job Summary
The IT Service Delivery – Team Lead is responsible for managing the daily operations and governance of IT Service Management (ITSM) processes within UBP, with a focus on Incident, Problem, Change and Vulnerability Management, the ITSM tool (Jira Service Management) and CMDB governance.
The role ensures a high quality of service to end users and senior management, guarantees strict adherence to ITSM and Vulnerability Management processes, and contributes to the continuous improvement of IT Service Delivery within the Bank.
- Job Profile: IT Service Delivery – Team Lead Department: COO – IT / IT Service Delivery Location: Geneva – On-site (not hybrid) Job Type: Full-Time (Permanent) Reports To: Head of IT Service Management Date: 01.08.2026 Job Summary
- The IT Service Delivery – Team Lead is responsible for managing the daily operations and governance of IT Service Management (ITSM) processes within UBP, with a focus on Incident, Problem, Change and Vulnerability Management, the ITSM tool (Jira Service Management) and CMDB governance.
- Key Responsibilities IT Incident Management:
- Coordinate and oversee the end‑to‑end IT Incident Management process.
Responsabilità principali
- Key Responsibilities IT Incident Management:
- Coordinate and oversee the end‑to‑end IT Incident Management process.
- Ensure timely, clear and audience‑appropriate communication and reporting on IT incidents to end users, IT management and business stakeholders.
- Monitor incident trends, identify recurring issues and propose corrective and preventive actions.
- Ensure that SLAs, regulatory requirements (including DORA) and internal quality standards are met.
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services. IT Problem Management:
- Coordinate and oversee IT Problem Management activities.
- Facilitate root cause analysis, ensure appropriate documentation of known errors and maintain a robust Known Error Database.
- Communicate and report on IT problems to IT stakeholders, with a more technical audience than Incident Management.
- Follow up on action plans to prevent recurrence of major incidents and track their effectiveness over time.
Processo di candidatura
- Coordinate with infrastructure and application teams to maintain accurate relationships and dependencies between configuration items.
- Implement regular data quality controls (reconciliations, audits, KPIs on completeness and correctness) and ensure integration of the CMDB with other tools (monitoring, vulnerability management, asset management). Process & Quality Management:
- Standardize and continuously improve IT Service Delivery processes in line with ITIL best practices.
- Define, track and report KPIs and metrics related to Incident, Problem, Change, Vulnerability Management, ITSM tool usage and CMDB quality.
- Develop dashboards and regular reports for IT management and governance committees, using ITSM and related data to support decision‑making.
- Contribute to audit readiness and compliance for IT Service Management and Vulnerability Management processes (internal and external audits).
- Promote a culture of service excellence, customer focus and continuous improvement within the team and across IT.
- Lead post‑incident reviews (PIR) and change reviews to identify lessons learned and drive corrective and preventive actions. Team Leadership:
Dettagli ulteriori
- Key Responsibilities IT Incident Management:
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services. IT Problem Management:
- Maintain close communication with the Service Desk to detect patterns and emerging issues, leveraging ITSM data and trends to prioritize high‑impact problems. IT Change Management:
- Align the Change Management process with Agile / DevOps practices used by development and infrastructure teams, while maintaining compliance, stability and security. Vulnerability Management:
- Ensure alignment between Vulnerability Management and Incident, Problem and Change processes (e.g. remediation via standard or emergency changes). ITSM Tool Ownership:
- Promote automation (routing, notifications, integrations with other tools) to improve operational efficiency.
- Implement regular data quality controls (reconciliations, audits, KPIs on completeness and correctness) and ensure integration of the CMDB with other tools (monitoring, vulnerability management, asset management). Process & Quality Management:
- Lead post‑incident reviews (PIR) and change reviews to identify lessons learned and drive corrective and preventive actions.
- Promote a collaborative, inclusive and accountable team culture. Skills and Qualifications
- High School / Maturité / Baccalauréat or higher degree in Information Technology, Computer Science or a related field.
Note e contenuto originale
- Key Responsibilities
- IT Incident Management:
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services.
- IT Problem Management:
- Maintain close communication with the Service Desk to detect patterns and emerging issues, leveraging ITSM data and trends to prioritize high‑impact problems.
- IT Change Management:
- Align the Change Management process with Agile / DevOps practices used by development and infrastructure teams, while maintaining compliance, stability and security.
- Vulnerability Management:
- Ensure alignment between Vulnerability Management and Incident, Problem and Change processes (e.g. remediation via standard or emergency changes).
- ITSM Tool Ownership:
Domande frequenti su questo annuncio
Che stipendio offre Union Bancaire Privée per questa posizione?
Union Bancaire Privée indica CHF 63'000 - 107'500 lordi annui per questo ruolo a Geneva, Switzerland. Questo è lo stipendio pubblicato nell'annuncio originale (o, quando il datore non specifica una cifra, una stima realistica per ruolo e settore) — il calcolatore di questo sito lo converte nel netto reale una volta applicate imposta da frontaliere e contributi sociali.
È un ruolo a tempo pieno, e che tipo di contratto offre Union Bancaire Privée?
Questo annuncio è una posizione a tempo pieno. Il tipo di contratto mostrato qui arriva direttamente dall'annuncio originale del datore di lavoro; conferma sempre orario esatto, preavviso e durata del periodo di prova con Union Bancaire Privée durante il colloquio, perché questi dettagli possono variare anche all'interno della stessa categoria contrattuale.
Serve un permesso da frontaliere per un ruolo nel canton Ginevra?
I residenti UE/AELS nella zona di frontiera del paese confinante con il canton Ginevra possono richiedere il Permesso G; il datore di lavoro svizzero lo presenta all'ufficio della migrazione di quel canton dopo la firma del contratto. Regole sulla zona di frontiera e tempi di lavorazione variano per paese confinante e canton — verifica i dettagli con l'ufficio della migrazione del canton Ginevra o con HR durante il colloquio.
Come mi candido a questa posizione presso Union Bancaire Privée?
Usa il pulsante "Candidati ora" in questa pagina — rimanda direttamente all'annuncio originale di Union Bancaire Privée su iaadtu.fa.ocs.oraclecloud.eu, quindi la tua candidatura arriva direttamente nel sistema di gestione candidature del datore di lavoro. Frontaliere Ticino non raccoglie né inoltra candidature in proprio.
