Customer Support Partner (Ingegnere) — Roche
- Località
- Petaling Jaya
- Contratto
- full-time
- Pubblicato
- 46 giorni fa
Panoramica
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Minimum Diploma in Biomedical, Electronic, Mechanical Engineering or equivalent from a reputable University
Requisiti principali
- Minimum Diploma in Biomedical, Electronic, Mechanical Engineering or equivalent from a reputable University
Processo di candidatura
- Regularly check the intranet/emails and all available channels to keep up-to-date service information including instrument operation and application related information.
- Meet customer service KPI and participate in continuous improvements.
- Actively promote and provide digital service, proactive and remote support through Remote CareGiver.
- May act as a coach for colleagues with less experience and provide guidance.
- Proactively identify opportunities to improve and enhance the target audience experience.
- Work autonomously; complete work with minimal supervision or guidance but maintain communication with supervisor regarding progress.
- Any other tasks or projects as assigned from time to time. Who you are You are someone who are/have:
- Strong troubleshooting and multi-tasking skills.
Azienda e contesto
- The Position Role Purpose As the Customer Support Partner (Engineer), you will be responsible for performing instrument troubleshooting, instrument installation, instrument preventive maintenance, and other instrument after-sales service issues to the satisfaction of the customer base and organization's procedures and policies.
- You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities. In this role, you will
- Maintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification.
- Provide service training to the customer and peers.
- Conduct workshop activities as required.
- Handles trouble shooting for customers and carry out root cause analysis, and liaises with GCS to manage technical issues when required.
- Well documented all customers’ touchpoints in the CRM system correctly in a timely manner.
- Monitor spare part movement in individual storage location and ensure part used is written off via the CRM system in a timely manner.
- Responsible to ensure (together with Regulatory and Product team) that customer is informed of safety / quality issues and technical updates via Customer Notification timely.
- Cooperate with the cross-functional support team to help customers solve the problem effectively.
Dettagli ulteriori
- You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities. In this role, you will
- Any other tasks or projects as assigned from time to time. Who you are You are someone who are/have:
- Ongoing interest in digital services, industry trends, best practices and emerging technologies. Qualification and Experience
- Preferably, at least 1 year of related experience in a similar industry IT experience will be an added advantage Marketing and busines
Note e contenuto originale
- You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.
- In this role, you will
- Any other tasks or projects as assigned from time to time.
- Who you are You are someone who are/have:
- Ongoing interest in digital services, industry trends, best practices and emerging technologies.
- Qualification and Experience
- Preferably, at least 1 year of related experience in a similar industry
- IT experience will be an added advantage
- Marketing and busines
Domande frequenti su questo annuncio
Che stipendio offre Roche per questa posizione?
Roche indica CHF 62'000 - 94'000 lordi annui per questo ruolo a Petaling Jaya. Questo è lo stipendio pubblicato nell'annuncio originale (o, quando il datore non specifica una cifra, una stima realistica per ruolo e settore) — il calcolatore di questo sito lo converte nel netto reale una volta applicate imposta da frontaliere e contributi sociali.
È un ruolo a tempo pieno, e che tipo di contratto offre Roche?
Questo annuncio è una posizione a tempo pieno. Il tipo di contratto mostrato qui arriva direttamente dall'annuncio originale del datore di lavoro; conferma sempre orario esatto, preavviso e durata del periodo di prova con Roche durante il colloquio, perché questi dettagli possono variare anche all'interno della stessa categoria contrattuale.
Serve un permesso da frontaliere per un ruolo nel canton Basilea?
I residenti UE/AELS nella zona di frontiera del paese confinante con il canton Basilea possono richiedere il Permesso G; il datore di lavoro svizzero lo presenta all'ufficio della migrazione di quel canton dopo la firma del contratto. Regole sulla zona di frontiera e tempi di lavorazione variano per paese confinante e canton — verifica i dettagli con l'ufficio della migrazione del canton Basilea o con HR durante il colloquio.
Come mi candido a questa posizione presso Roche?
Usa il pulsante "Candidati ora" in questa pagina — rimanda direttamente all'annuncio originale di Roche su roche.wd3.myworkdayjobs.com, quindi la tua candidatura arriva direttamente nel sistema di gestione candidature del datore di lavoro. Frontaliere Ticino non raccoglie né inoltra candidature in proprio.
