Customer Solution Ingénieur, Google Flights — Google Switzerland
- Lieu
- Zürich
- Contrat
- full-time
- Publié
- Hier
Vue d’ensemble du poste
Minimum qualifications
Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
3 years of experience in a technical, client-facing role such as Technical Account Management, Solutions Consulting, Sales Engineering, or Technical Project Management.
- Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- Lead the technical onboarding of global airlines and Online Travel Agencies (OTAs) onto Google Flights, integrating complex partner feeds and dedicating significant engineering effort to the implementation, scaling, and debugging of dynamic pricing structures.
- Act as the primary technical point of contact for airlines, Business Development, and other internal teams, communicating complex technical issues clearly and driving initiatives to improve data quality.
- 3 years of experience in a technical, client-facing role such as Technical Account Management, Solutions Consulting, Sales Engineering, or Technical Project Management.
Responsabilités principales
- Lead the technical onboarding of global airlines and Online Travel Agencies (OTAs) onto Google Flights, integrating complex partner feeds and dedicating significant engineering effort to the implementation, scaling, and debugging of dynamic pricing structures.
- Act as the primary technical point of contact for airlines, Business Development, and other internal teams, communicating complex technical issues clearly and driving initiatives to improve data quality.
- Own end-to-end data quality frameworks across Google Flights, replacing manual processes by building automated validation pipelines, scalable data ingestion mechanisms, and troubleshooting tools. Collaborate directly with Zurich-based
- Software Engineering and Product Management to test and ship backend improvements, regulatory compliance measures, and dynamic pricing updates.
- Serve as the ultimate escalation point to diagnose root causes of pricing mismatches, feed failures, and integration blockades using deep data analysis (SQL) and log inspection.
Exigences principales
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 3 years of experience in a technical, client-facing role such as Technical Account Management, Solutions Consulting, Sales Engineering, or Technical Project Management.
- Experience in software development in Java.
- Experience with data analysis and querying using SQL.
- Experience with web technologies (e.g., HTTP, APIs, XML, JSON) and troubleshooting technical integrations.
- Experience with a scripting language (e.g., Python, JavaScript) for automation and data analysis.
Processus de candidature
- Proven experience scaling operations through process automation, third-party vendor management, or the application of new technologies (e.g., leveraging APIs, Large Language Model (LLMs).
- Excellent project management skills with a proven ability to act as an owner, who can work independently, navigate ambiguity, and drive projects to completion with minimal guidance.
- Advanced analytical and problem-solving skills, with a passion for data and a focus on delivering high-quality user experiences. A desire to improve the experience for millions of users worldwide. About the job
- In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem.
- We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's various product ecosystem.
- Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).Our Technical Solutions Engineers help manage customer relationships, in addition to providing level-two support to our other Support teams.
- In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud.
- You will troubleshoot any technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting.
Détails supplémentaires
- Advanced analytical and problem-solving skills, with a passion for data and a focus on delivering high-quality user experiences. A desire to improve the experience for millions of users worldwide.
- Own end-to-end data quality frameworks across Google Flights, replacing manual processes by building automated validation pipelines, scalable data ingestion mechanisms, and troubleshooting tools. Collaborate directly with Zurich-based
Notes et contenu original
- Advanced analytical and problem-solving skills, with a passion for data and a focus on delivering high-quality user experiences.
- A desire to improve the experience for millions of users worldwide.
- About the job
- Responsibilities
- Own end-to-end data quality frameworks across Google Flights, replacing manual processes by building automated validation pipelines, scalable data ingestion mechanisms, and troubleshooting tools.
- Collaborate directly with Zurich-based
Questions sur cette offre
Quel salaire propose Google Switzerland pour ce poste ?
Google Switzerland indique CHF 73 500 - 111 500 bruts par an pour ce poste à Zürich. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Google Switzerland ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Google Switzerland pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin d'un permis de frontalier pour un poste dans le canton de Zurich ?
Les résidents UE/AELE domiciliés dans la zone frontalière du pays voisin du canton de Zurich peuvent demander un permis G ; l'employeur suisse le dépose auprès de l'office cantonal des migrations après signature du contrat. Les règles de zone frontalière et les délais varient selon le pays voisin et le canton — confirmez les détails auprès de l'office des migrations du canton de Zurich ou avec les RH pendant la candidature.
Comment postuler à ce poste chez Google Switzerland ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Google Switzerland sur google.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
