Tracking Insight Manager Relationship 80-100%, Temporary 12 months — Zurich Insurance (sede Ticino)
- Lieu
- Lugano
- Contrat
- temporary
- Publié
- Hier
Vue d’ensemble du poste
Zurich Insurance is on an exciting journey to become a truly customer led organization.
Zurich’s Group Customer Office is playing a pivotal role on that journey and is involved in a broad range of activities - working with all our regions and markets across the globe to shape the customer agenda.
To support this effort, we are looking for a passionate, data-driven, and innovative insights expert to join our Customer, Market & Brand Insights team. This role is paramount in evaluating our brand health and customer experience through our continuous Global Brand tracking study and Relationship NPS studies that inform decision making across 20+ markets and at every level of the business. These fundamental studies enable us to diagnose brand perceptions and deep dive into the customer experience (CX) shaping future strategies and improving how we deliver against customer needs. Working closely with local markets, as well as regional management and other Group functions, this role will include planning, delivery and evolving these tools to ensure data-based insights are generated to influence business decisions and actions. As the volume and volume and complexity of data grows, we’re evolving how we work - embracing AI tools to accelerate data processing and transform how insight is presented to the business. Our intention is to spend less time on production and more time on interpretation, implementation and communication that drives action.
Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change.
- Act as customer champion, raising awareness, providing guidance and training to the organization on key dimensions and insights of our program to drive actions.
- Take ownership of the two continuous global studies and ad hoc retail RNPS studies ensuring smooth project management and delivery of robust and relevant data and KPIs into the business.
- Apply AI and emerging technology to insight work to increase efficiency in data processing, synthesis and reporting, enabling shaper focus on interpretation, narrative and business implication.
- Define, evolve and conduct global studies, coordinating between multitude of markets and partnering with the respective agency.
- Analyze feedback, derive insight, report and present to stakeholders across the organization, including senior management at global, regional and local level.
- Drive the combination of data sources to strengthen relevance to decision making and impact on performance e.g. correlation analysis linking customer experience with financials.
- Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change. What you will do
Responsabilités principales
- Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change. What you will do
Processus de candidature
- AI and emerging technology to insight work to increase efficiency in data processing, synthesis and reporting, enabling shaper focus on interpretation, narrative and business implication.
- Define, evolve and conduct global studies, coordinating between multitude of markets and partnering with the respective agency.
- We look forward to receiving your online application today!
Entreprise et contexte
- Zurich Insurance is on an exciting journey to become a truly customer led organization.
- Zurich’s Group Customer Office is playing a pivotal role on that journey and is involved in a broad range of activities - working with all our regions and markets across the globe to shape the customer agenda.
- To support this effort, we are looking for a passionate, data-driven, and innovative insights expert to join our Customer, Market & Brand Insights team.
- This role is paramount in evaluating our brand health and customer experience through our continuous Global Brand tracking study and Relationship NPS studies that inform decision making across 20+ markets and at every level of the business.
- These fundamental studies enable us to diagnose brand perceptions and deep dive into the customer experience (CX) shaping future strategies and improving how we deliver against customer needs.
- Working closely with local markets, as well as regional management and other Group functions, this role will include planning, delivery and evolving these tools to ensure data-based insights are generated to influence business decisions and actions.
- As the volume and volume and complexity of data grows, we’re evolving how we work - embracing AI tools to accelerate data processing and transform how insight is presented to the business.
- Our intention is to spend less time on production and more time on interpretation, implementation and communication that drives action.
- Act as customer champion, raising awareness, providing guidance and training to the organization on key dimensions and insights of our program to drive actions.
- Take ownership of the two continuous global studies and ad hoc retail RNPS studies ensuring smooth project management and delivery of robust and relevant data and KPIs into the business.
Détails supplémentaires
- Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change.
- Apply AI and emerging technology to insight work to increase efficiency in data processing, synthesis and reporting, enabling shaper focus on interpretation, narrative and business implication.
- Work location is Zurich with travel potentially required up to 10%
- Be part of a team that is creating a brighter future together.
Notes et contenu original
- What you will do
- What you bring
Questions sur cette offre
Quel salaire propose Zurich Insurance (sede Ticino) pour ce poste ?
Zurich Insurance (sede Ticino) indique CHF 68 000 - 103 000 bruts par an pour ce poste à Lugano. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Zurich Insurance (sede Ticino) ?
Cette offre est un poste en contrat à durée déterminée. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Zurich Insurance (sede Ticino) pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin du permis G pour postuler à ce poste au Tessin en tant que frontalier italien ?
Oui, si vous résidez en Italie dans la zone frontalière des 20 km. L'employeur suisse dépose la demande de permis G à l'office cantonal des migrations du Tessin après signature du contrat — la première délivrance prend 2-6 semaines, puis renouvellement annuel automatique tant que l'emploi se poursuit. Un retour hebdomadaire à votre domicile italien est requis pour conserver le statut.
Comment postuler à ce poste chez Zurich Insurance (sede Ticino) ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Zurich Insurance (sede Ticino) sur careers.zurich.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
