Sr. Compliance/Complaints Officer - 18 month contract — Zurich Insurance (sede Ticino)
- Lieu
- Lugano
- Contrat
- internship
- Publié
- Hier
Vue d’ensemble du poste
The Opportunity
Are you looking for a caring, collaborative, value‑driven workplace with inspiring teammates and leaders?
Do you have the ambition to grow, make an impact, and thrive with one of the world’s leading global insurance providers?
- The Opportunity
- Are you looking for a caring, collaborative, value‑driven workplace with inspiring teammates and leaders?
- High School Diploma or Equivalent and 8 or more years of experience in the Claims, Marketing, Underwriting or Compliance area OR
Exigences principales
- High School Diploma or Equivalent and 8 or more years of experience in the Claims, Marketing, Underwriting or Compliance area OR
Processus de candidature
- Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications.
- Artificial intelligence is not the sole basis for candidate shortlisting or selection.
- All hiring decisions are reviewed and made by qualified hiring professionals.
- Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements. What you will do
- Act as Zurich Canada’s Complaints Officer and support fair, impartial, and timely complaint handling, continuously improve the Complaints Handling process in collaboration with the Customer Care and Claims Team.
- Assess compliance risks across business activities, customer conduct, complaints, projects, tools, and systems.
- Provide practical guidance on key compliance risks, including customer fairness, financial crime, sanctions, anti-bribery, anti-corruption, and data privacy.
- Advise first-line teams on Compliance Policies, controls, processes, training, and implementation requirements.
Contacts
- If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here .
Entreprise et contexte
- Experience collaborating across business units in a matrixed organization.
- Bilingualism in English and French is an asset.
- Strong oral and written communication skills.
- Management, agile working, and data analytics skills are considered assets. Our Culture
- At Zurich, we are proud of our culture.
- We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB).
- We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.
- Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued.
- We value your input and strive to give our employees the tools they need to make an impact.
Détails supplémentaires
- Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.
- Partner with internal stakeholders to support regulatory relationships, business priorities, and Compliance initiatives. Job Qualifications What you bring to the table
- Bachelors Degree in Law and 6 or more years of experience in the Claims, Marketing, Underwriting or Compliance area
- High School Diploma or Equivalent and 8 or more years of experience in the Claims, Marketing, Underwriting or Compliance area
- Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Claims, Marketing, Underwriting or Compliance area
- Knowledge of national/local compliance laws and regulations
- Complaint handling experience. A post-secondary degree in a related discipline.
- Management, agile working, and data analytics skills are considered assets.
- Read more at www.zurichcanada.com . A future with Zurich
Notes et contenu original
- What you will do
- Partner with internal stakeholders to support regulatory relationships, business priorities, and Compliance initiatives.
- Job Qualifications
- What you bring to the table
- Complaint handling experience.
- A post-secondary degree in a related discipline.
- Our Culture
- Work for us.
- Read more at www.zurichcanada.com .
- A future with Zurich
Questions sur cette offre
Quel salaire propose Zurich Insurance (sede Ticino) pour ce poste ?
Zurich Insurance (sede Ticino) indique CHF 95 000 - 132 500 bruts par an pour ce poste à Lugano. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Zurich Insurance (sede Ticino) ?
Cette offre est un poste en stage. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Zurich Insurance (sede Ticino) pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin du permis G pour postuler à ce poste au Tessin en tant que frontalier italien ?
Oui, si vous résidez en Italie dans la zone frontalière des 20 km. L'employeur suisse dépose la demande de permis G à l'office cantonal des migrations du Tessin après signature du contrat — la première délivrance prend 2-6 semaines, puis renouvellement annuel automatique tant que l'emploi se poursuit. Un retour hebdomadaire à votre domicile italien est requis pour conserver le statut. Remarque : cette offre autorise le télétravail — au-delà de 25 % du temps, la base de sécurité sociale peut basculer vers l'Italie ; vérifiez la part convenue avec les RH avant de signer.
Comment postuler à ce poste chez Zurich Insurance (sede Ticino) ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Zurich Insurance (sede Ticino) sur careers.zurich.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
