Customer Support Manager — Delvitech SA
- Lieu
- Mendrisio
- Contrat
- other
- Publié
- Hier
Vue d’ensemble du poste
Customer Support Manager ABOUT DELVITECH
Delvitech stands at the forefront of technological advancement, having pioneered innovative Automatic Optical Inspection (AOI) technology for assembled printed circuit boards (PCB) utilizing artificial intelligence.
Our accomplished team is driven by a commitment to exceed technological boundaries and consistently deliver exceptional results.
- Customer Support Manager ABOUT DELVITECH
- Delvitech stands at the forefront of technological advancement, having pioneered innovative Automatic Optical Inspection (AOI) technology for assembled printed circuit boards (PCB) utilizing artificial intelligence.
- KEY RESPONSIBILITIES
- Supervising the daily operations of corporate customer service department.
Responsabilités principales
- KEY RESPONSIBILITIES
- Supervising the daily operations of corporate customer service department.
Processus de candidature
- Supervise the support team of application Engineers (supervisory duties include coaching, training and motivating the team to perform effectively).
- Oversee and evaluate the team’s ongoing training efforts.
- Informing the team of all new information related to products, procedures, and trends.
- Ensure that responses to customer inquiries are accurate and provided in a timely manner.
- Motivational skills and ability to supervise and lead a team of Application Engineers.
- Ability to manage a large number of incoming calls and emails
- Commitment to improve customer service skills on an ongoing basis.
- Availability to travel.
Contacts
- If this position matches your skills and aspirations, please send your complete application, including CV and references, to [email protected] with your name and “Customer Support Manager” in the subject line.
- Only short list candidates will be contacted.
Entreprise et contexte
- Develop policies and procedures by balancing satisfying customer needs and supporting the goals of the organization.
- Setting customer service goals for team members and helping them reach those goals.
- Interacting with customers and handling customer queries and complaints in an efficient and timely manner.
- Handling face-to-face enquiries from customers. Issue refunds or compensation to customers
- Keep and maintain accurate records of discussions or correspondence with customers.
- Improve customer service procedures, policies and standards for your organisation or department.
- Meet with other managers to discuss possible improvements to customer service
- Train staff to deliver a high standard of customer service.
- In depth knowledge of company’s products and services being constantly up to date with changes.
- Maintaining relationships with profitable customers, always creating a reliable customer loyalty program.
Détails supplémentaires
- Customer Support Manager
- Presently, an opportunity exists for a proficient and motivated Customer Support Manager
- Handling face-to-face enquiries from customers. Issue refunds or compensation to customers
- Staying current on the latest industry trends, techniques and technologies.
- Leadership skills with the ability to set and prioritize goals. Affinity for multitasking with precision
- Open minded and ability to work in a multidisciplinary team;
Notes et contenu original
- ABOUT DELVITECH
- JOB DESCRIPTION
- Handling face-to-face enquiries from customers.
- Issue refunds or compensation to customers
- REQUIREMENTS
- Leadership skills with the ability to set and prioritize goals.
- Affinity for multitasking with precision
Questions sur cette offre
Quel salaire propose Delvitech SA pour ce poste ?
Delvitech SA indique CHF 82 500 - 127 000 bruts par an pour ce poste à Mendrisio. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Delvitech SA ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Delvitech SA pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin du permis G pour postuler à ce poste au Tessin en tant que frontalier italien ?
Oui, si vous résidez en Italie dans la zone frontalière des 20 km. L'employeur suisse dépose la demande de permis G à l'office cantonal des migrations du Tessin après signature du contrat — la première délivrance prend 2-6 semaines, puis renouvellement annuel automatique tant que l'emploi se poursuit. Un retour hebdomadaire à votre domicile italien est requis pour conserver le statut.
Comment postuler à ce poste chez Delvitech SA ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Delvitech SA sur legacy.delvi.tech, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
