B2C Payment Operations & Project Manager — Richemont
NouveauCHF 83 500 - 126 500
Richemont · Bellevue (GE)
- Lieu
- Bellevue
- Contrat
- full-time
- Publié
- Hier
SalaireCHF 83 500 - 126 500
Vue d’ensemble du poste
Reference code: JR131360 Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories.
Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons.
At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
- Reference code: JR131360 Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories.
- Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons.
- Proficient in MS Excel, PowerPoint, Word, Visio Skills Ability to see challenges before they arise and track record of anticipating and mitigating issues Strong problem-solving skills Proven track record of owning and delivering projects on time, scope and budget with effective issue resolution Strong sense of responsibility, self-starter, well organised, good planner, able to work independently and meet deadlines Continuous improvement mindset Excellent organization skills, and ability to manage multiple responsibilities Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams Strong interpersonal skills Learning agility Analytical and quantitative skills; ability to interpret data and summarize, back up assumptions and make recommendations Strong in understanding macro trends & strategic priorities whilst being hands-on, with strong attention to detail Knowledgeable about technology Excellent English (any other language is considered an asset) #Richemont #WeCraftTheFuture Similar Jobs End Point and Workplace Engineer Save Tokyo, Japan Richemont Store Design, Planning & Construction Project Manager Save West Malling, United Kingdom Watchfinder Customer Relationship Centers Project Manager (F/M) Save Geneva, Switzerland Van Cleef & Arpels
- University degree in Finance, Business or Technology, preferable with an MBA diploma Ideally PRINCE 2 Practitioner, PMP certified or equivalent project management qualification Experience 10+ years of experience in Finance or Business in a multi-cultural, matrixed environment 8+ years of experience managing projects at a regional and global level including cross functional teams 5+ years of experience in an omnichannel B2C environment and/or Customer Payment Services preferred Proven track record managing global operations including business processes improvement, supplier management & global contracts Proficiency in data and analytics concepts, tools, and methodologies Solid experience in agile project management Demonstrated expertise in leading distributed cross-functional teams Sound knowledge of ERP systems such as SAP and Analytics tools;
Responsabilités principales
- Proficient in MS Excel, PowerPoint, Word, Visio Skills Ability to see challenges before they arise and track record of anticipating and mitigating issues Strong problem-solving skills Proven track record of owning and delivering projects on time, scope and budget with effective issue resolution Strong sense of responsibility, self-starter, well organised, good planner, able to work independently and meet deadlines Continuous improvement mindset Excellent organization skills, and ability to manage multiple responsibilities Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams Strong interpersonal skills Learning agility Analytical and quantitative skills; ability to interpret data and summarize, back up assumptions and make recommendations Strong in understanding macro trends & strategic priorities whilst being hands-on, with strong attention to detail Knowledgeable about technology Excellent English (any other language is considered an asset) #Richemont #WeCraftTheFuture Similar Jobs End Point and Workplace Engineer Save Tokyo, Japan Richemont Store Design, Planning & Construction Project Manager Save West Malling, United Kingdom Watchfinder Customer Relationship Centers Project Manager (F/M) Save Geneva, Switzerland Van Cleef & Arpels
Exigences principales
- University degree in Finance, Business or Technology, preferable with an MBA diploma Ideally PRINCE 2 Practitioner, PMP certified or equivalent project management qualification Experience 10+ years of experience in Finance or Business in a multi-cultural, matrixed environment 8+ years of experience managing projects at a regional and global level including cross functional teams 5+ years of experience in an omnichannel B2C environment and/or Customer Payment Services preferred Proven track record managing global operations including business processes improvement, supplier management & global contracts Proficiency in data and analytics concepts, tools, and methodologies Solid experience in agile project management Demonstrated expertise in leading distributed cross-functional teams Sound knowledge of ERP systems such as SAP and Analytics tools;
Entreprise et contexte
- Our mandate for CPS Program: To manage financial assets and risks by researching & innovating, strategizing and implementing Customer Payment Services for all Group Businesses globally, across all channels in an integrated, scalable, secure and compliant way to enable the Group to Craft the Future To deliver on its mandate, CPS team is responsible to: Enable new payment services to accelerate New Retail Establish a common omnichannel payment platform Improve payment data intelligence and establish data-centric payment organization Protect brand equity from payment fraud, reputational damage & liabilities Establish and manage core strategic supplier relationships and contracts Manage CPS demand and initiative portfolio Lead cross-functional teams in designing & deploying strategic payments & services solutions Ensure excellent execution of identified strategies in full compliance with Group strategy, operating model and internal rules Simplify operational processes through automation and digitization of the CPS value chain Establishment of central Customer Payment & Services expertise HOW WILL YOU MAKE AN IMPACT?
- To support the delivery of the CPS strategic roadmap, we are recruiting a B2C Payment Operations & Project Manager – Group Customer Payment Services This role is for someone who is a self-starter, understands new technologies and is passionate about creating best in class customer experiences, is committed to operational excellence, has excellent communication skills and is able to document effectively, enjoys exploring data for insights, can build the bridge between the business and the technology teams, who has excellent project management skills.
- Specifically, the role is to: Payments Operations & Compliance: Act as a Subject Matter Expert for B2C payment activations, ensuring strict adherence to Group operational procedures and evolving regulatory requirements (e.g., 3DS, PSD2, GDPR, PCI, Scheme rules).
- Establish and continuously optimize customer payment operational processes and procedures, collaborating closely with key stakeholders across Retail, Digital, Anti-Fraud, Security, Technology, and Finance.
- Serve as an escalation point for critical operational matters and facilitate the seamless integration of newly acquired businesses into Richemont's B2C payment framework.
- Coordinate the contractual review and contract signature in collaboration with internal and external stakeholders Develop and maintain a centralized repository for contract data Operational Excellence & Process Improvement: Proactively identify and address bottlenecks and inefficiencies within payment operations and global contracts.
- Design and implement streamlined workflows and best practices to enhance efficiency and significantly reduce manual effort (e.g., MIDs review, KYC reviews, reconciliation escalations).
- Analyze existing payment flows, identify inefficiencies in configuration and payment acceptance, propose solutions to reduce transaction fees, and optimize payment methods setup across all markets.
- Develop and maintain a standardized support model for B2C payment operational queries and oversee payment platforms user access and payment accounts management (Adye, Paypal, myAccess, etc).
- Coordinate change management activities related to payment terminal fleet upgrades and regulatory changes impacting established processes.
Détails supplémentaires
- Qualifications University degree in Finance, Business or Technology, preferable with an MBA diploma Ideally PRINCE 2 Practitioner, PMP certified or equivalent project management qualification Experience 10+ years of experience in Finance or Business in a multi-cultural, matrixed environment 8+ years of experience managing projects at a regional and global level including cross functional teams 5+ years of experience in an omnichannel B2C environment and/or Customer Payment Services preferred Proven track record managing global operations including business processes improvement, supplier management & global contracts Proficiency in data and analytics concepts, tools, and methodologies Solid experience in agile project management Demonstrated expertise in leading distributed cross-functional teams Sound knowledge of ERP systems such as SAP and Analytics tools;
Questions sur cette offre
Quel salaire propose Richemont pour ce poste ?
Richemont indique CHF 83 500 - 126 500 bruts par an pour ce poste à Bellevue. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Richemont ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Richemont pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin d'un permis de frontalier pour un poste dans le canton de Genève ?
Les résidents UE/AELE domiciliés dans la zone frontalière du pays voisin du canton de Genève peuvent demander un permis G ; l'employeur suisse le dépose auprès de l'office cantonal des migrations après signature du contrat. Les règles de zone frontalière et les délais varient selon le pays voisin et le canton — confirmez les détails auprès de l'office des migrations du canton de Genève ou avec les RH pendant la candidature.
Comment postuler à ce poste chez Richemont ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Richemont sur careers.richemont.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
