Sales Associate - Zürich [80-100%] (f/m/x) — Breitling

Full description

We are a dedicated Squad on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury — powered by passionate teams around the world. We are a dedicated Squad of 7 at our Breitling boutique on Bahnhofstrasse in Zurich, and we are looking for our next colleague to complete our team! This is more than a traditional Sales Advisor role. You will have the opportunity to create exceptional client experiences , build and nurture long-lasting relationships, and contribute to the growth of our loyal client community. Alongside your passion for luxury retail and sales, you will play an active role in clienteling, CRM, and boutique events, helping us strengthen our relationships with clients beyond their visits to the boutique.

Your contribution

• You will act as a Breitling brand Ambassador, delivering an exceptional and personalised client experience at every touchpoint.
• You will build, develop, and retain a loyal client base through proactive clienteling, meaningful follow-ups, and long-term relationship management.
• You will capture and maintain accurate client information in our CRM system, using customer insights to personalise communication, identify opportunities, and drive client engagement.
• You will actively contribute to client outreach initiatives, including personalised invitations, follow-ups, and targeted communications to strengthen client loyalty and support sales performance.
• You will participate in the organisation and execution of boutique events and client experiences, helping create memorable moments that reflect the Breitling brand.
• You will support the boutique team in achieving sales targets and identifying opportunities to grow the business.
• You will ensure boutique standards are consistently maintained, with a focus on cleanliness, presentation, and an inviting atmosphere.
• You will apply and maintain visual merchandising guidelines and ensure an engaging product presentation.
• You will maintain back-of-house stock organisation and support efficient boutique operations.
• You will continuously develop your product knowledge, participate in trainings, and stay up to date with the luxury industry, market trends, and competitors.
• You will support Boutique Management in upholding health and safety requirements and ensuring smooth daily operations. You will fit well to our Squad if:
• You have at least 3 years of experience in a similar role, ideally within the watch industry or another luxury environment, with experience in hospitality or fashion also considered.
• You hold a Retail Specialist qualification, such as Detailhandelsfachmann EFZ, or an equivalent qualification.
• You have a genuine passion for building client relationships and understand the importance of personalised service, clienteling, and long-term loyalty.
• You have experience with CRM systems and enjoy using client data and insights to create meaningful interactions and identify commercial opportunities.
• You have an interest in organising boutique events, client activations, and exclusive experiences that strengthen client engagement.
• You have strong communication and interpersonal skills, with the ability to understand clients’ needs and exceed their expectations.
• You are commercially minded, proactive, and motivated to contribute to both individual and team targets.
• You enjoy working collaboratively and bringing a positive, team-oriented mindset to your Squad.
• You are interested in the luxury industry and eager to expand your knowledge of watchmaking.
• You are fluent in German and English , both written and spoken
• French would be a strong asset. Do you think there is even more to discover in this role? You’re right — apply today and learn more!

Your new employer At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued. We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:

• Work from home (depending on position requirements)
• Watch to wear / watch to buy program
• Referral program
• Development opportunities
• Maternity leave (18 weeks)
• Culture of feedback Our values: At Breitling we are...EPIC! :
• Entrepreneurship – We take ownership, act with agility, and dare to challenge the status quo.
• Performance – We strive for excellence and deliver with impact, precision, and passion.
• Innovation – We embrace creativity and continuously push boundaries to shape the future.
• Care – We look after our people, our clients, and our planet, with respect and responsibility. Want to take on this mission and join our #Squad? Apply now! We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige. Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops.

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